Customer Support Executive
4 months ago
**Required Skills**:
**Responsibilities**:
- Basic understanding of the Insurance domain
- Handle inbound and outbound calls with callers in the U.S.
- Use of analytical skills to listen and comprehend payment related issues
- Understand the product and the process to deliver resolutions
- Demonstrate effective on-call telephonic and communication skills
- Ensure call quality and process parameters are met on a day-to-day basis
- Resorts to appropriate escalation of unresolved issues
- Follow a systematic process of follow-ups and keeping priorities/timelines
- Needs to take initiative to help new joiners when they are onboarded to take calls
- Should be a good team player
Qualifications:
Graduate (Any Discipline)
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Mangalore, Karnataka (required)
Ability to Relocate:
- Mangalore, Karnataka: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8197013741
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