Customer Support Associate
5 months ago
Job Description: Customer Support Executive in Blended Voice Process
Position: Customer Support Executive
Process: Blended Voice Process
Location: Mangalore, Karnataka
Shift: Rotational Day Shift (6 days working + 1 day off)
Language Proficiency: Fluent in Malayalam and English
**Salary**: 2.5 LPA (15,000 in-hand)
**Responsibilities**:
1. Provide exceptional customer support via phone and other communication channels.
2. Handle customer inquiries and complaints and provide appropriate solutions.
3. Assist customers in a courteous and professional manner, addressing their concerns effectively.
4. Maintain accurate and updated customer records in the database.
5. Collaborate with team members and other departments to ensure swift issue resolution.
6. Follow established processes and guidelines to meet performance targets and quality standards.
7. Communicate effectively with customers in the specified languages, ensuring clarity and understanding.
8. Handle both inbound and outbound calls as required by the process.
Qualifications and Experience:
1. Graduate in any discipline
2. Language proficiency in Malayalam and English
3. Minimum 1 year of experience in BPO customer support.
4. Strong communication skills with the ability to articulate clearly and professionally
5. Problem-solving skills and a customer-centric approach
6. Ability to adapt to a dynamic work environment and handle pressure
Shift and Transport:
Rotational Day Shift (6 days working + 1 day off)
Pay: Up to ₹250,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (required)
- Malayalam (required)
Work Location: In person
-
Customer Support Associate
6 months ago
Mangalore, India MoSahay Associate Full timeHere's a detailed job description for a customer support role: ## Job Title: Customer Support Representative ### Job Summary: ### Key Responsibilities: - **Customer Interaction**: - Handle and resolve customer complaints with a positive and solution-oriented approach. - Provide accurate information about products and services. - **Issue Resolution**: -...
-
Customer Service Associate
5 months ago
Mangalore, India MoSahay Full timeDesignation - Associate Customer Support Job Profile - Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support Job Type - Full Time - Permanent Mandatory...
-
Customer Support
6 months ago
Mangalore, India Tech Mahindra Full timeCustomer support - Voice process - Proficiency in English and Kannada or Malyalam required - Work from office - Undergraduates can apply **Job Types**: Regular / Permanent, Fresher **Salary**: ₹100,000.00 - ₹225,000.00 per year Schedule: - Rotational shift Ability to commute/relocate: - Visakhapatnam, Andhra Pradesh: Reliably commute or planning to...
-
Csa (Customer Service Associate)
6 months ago
Mangalore, India Well ness forever Full timeCustomer Service Associate Job Responsibilities: Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. **Job Types**: Full-time, Regular / Permanent **Salary**:...
-
Customer Support Representative
1 month ago
Mangalore, Karnataka, India Platton Full timeJob Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Platton Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, addressing their logistics-related inquiries, and ensuring smooth communication throughout...
-
Customer Support
6 months ago
Mangalore, India Snow Planners And Builders Full time**WE ARE HIRING FOR MALAYALAM / KANNADA VOICE PROCESS** **Location**: Bendoor, Mangalore **Languages**: Malayalam / Kannada & English **SHIFT**:6 days working, Rotational shifts and 1 weekly off (rotational) **Freshers are eligible** **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service...
-
Customer Service Associate
5 months ago
Mangalore, India VictaMan Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Service Associate
6 months ago
Mangalore, India VictaMan Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Service Associate
5 months ago
Mangalore, India VictaMan Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Care Associate
5 months ago
Mangalore, India VictaMan Services Private Limited Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Service Associate
5 months ago
Mangalore, India Victaman Full timeServe as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone calls **Salary**: ₹15,000.00 - ₹18,000.00 per...
-
Customer Service Representative
6 months ago
Mangalore, India Digipay Full timeHi we are looking for Customer support associates for Dubai Location. Immediate joiners. - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid...
-
Sales Associate
3 weeks ago
Mangalore, Karnataka, India Fernandes & Associates Full timeAbout the Role:We are seeking highly motivated Sales Staff to join our team at Fernandes & Associates.Key Responsibilities:To provide excellent customer service and sales support.To work in a fast-paced environment and meet sales targets.Work Environment:Our client is one of the leading Hypermarkets with over 250 outlets in GCC.What We Offer:A competitive...
-
Customer Support and Administrator
5 months ago
Mangalore, India The Capital Constructions Full timeExcellent communication skills, with fluency in English, Tulu and Kannada - Conduct outbound calls to potential clients - Handling calls from customers, answering queries, resolving issues, and maintaining customer satisfaction. - Understand client requirements and tailor the sales pitch to match their needs. - Responsible for handling administrative tasks...
-
Customer Service Care Bank Associate
5 months ago
Mangalore, India Victaman Full timeServe as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone calls **Salary**: ₹15,000.00 - ₹18,000.00 per...
-
Customer Service Associate
6 months ago
Mangalore, India VictaMan Services Private Limited Full timeProvide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹14,000.00 - ₹16,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Telugu (required) **Speak with...
-
Customer Service Associate
5 months ago
Mangalore, India VictaMan Full timeProvide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Malayalam (required) Work...
-
Customer Care Associate
6 months ago
Mangalore, India VictaMan Full timeProvide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Kannada (required) Work...
-
Customer Care Associate
6 months ago
Mangalore, India VictaMan Full timeProvide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - English (required) Work...
-
Customer Service Associate
5 months ago
Mangalore, India VictaMan Services Private Limited Full timeProvide information of Products / Services / Offers to customers. - Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹14,500.00 - ₹16,500.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Language**: - Kannada (preferred) Ability to...