Customer Support Associate
7 months ago
Here's a detailed job description for a customer support role:
## Job Title: Customer Support Representative
### Job Summary:
### Key Responsibilities:
- **Customer Interaction**:
- Handle and resolve customer complaints with a positive and solution-oriented approach.
- Provide accurate information about products and services.
- **Issue Resolution**:
- Troubleshoot and resolve customer issues in a timely manner.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow up with customers to ensure their issues are fully resolved.
- **Documentation and Reporting**:
- Maintain detailed and accurate records of customer interactions and transactions.
- Generate reports on customer feedback, trends, and recurring issues.
- Contribute to the creation and updating of FAQs and knowledge base articles.
- **Team Collaboration**:
- Collaborate with other team members and departments to improve customer service and support processes.
- Participate in team meetings and training sessions.
- Share customer feedback with relevant teams to help improve products and services.
### Requirements:
- **Education and Experience**:
- High school diploma or equivalent; a college degree is a plus.
- Previous experience in customer service or a related field is preferred.
- **Skills and Competencies**:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional in stressful situations.
- Proficiency with customer support software and tools (e.g., Zendesk, Salesforce).
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- **Personal Attributes**:
- Customer-oriented with a passion for helping people.
- Empathetic and patient.
- Reliable and punctual.
- Adaptable to changing situations and needs.
### Working Conditions:
- Full-time position with shifts that may include evenings, weekends, and holidays.
- Remote or office-based, depending on company policy.
### Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive and inclusive work environment.
Pay: ₹15,129.69 - ₹23,487.92 per month
Schedule:
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (required)
- Kannada (required)
- Malayalam (preferred)
Work Location: In person
**Speak with the employer**
+91 7008218146
-
Customer Support Representative
5 days ago
Mangalore, India Customer Service Executive Full timeAddress customer query and concerns on a call and Follow SOP and Address customer redressals. **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to relocate before...
-
Customer Support Representative
7 days ago
Mangalore, India Customer Service Executive Full time**Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Mangalore, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service (required) **Language**: -...
-
Customer Support Associate
7 months ago
Mangalore, India Mosahay Full timeJob Description: Customer Support Executive in Blended Voice Process Position: Customer Support Executive Process: Blended Voice Process Location: Mangalore, Karnataka Shift: Rotational Day Shift (6 days working + 1 day off) Language Proficiency: Fluent in Malayalam and English **Salary**: 2.5 LPA (15,000 in-hand) **Responsibilities**: 1. Provide...
-
Customer Service Associate
7 months ago
Mangalore, India MoSahay Full timeDesignation - Associate Customer Support Job Profile - Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support Job Type - Full Time - Permanent Mandatory...
-
Customer Support Associate
1 week ago
Mangalore, India Tech Mahindra Full timeUndergraduate/Graduates with or without any prior experience. - Should possess good communication skills in **Malayalam with decent English.**: - Should be comfortable working from office in rotational shifts **(24*7 & 6 days working ).**: - Demonstrates strong customer service orientation. - Ability to effectively communicate his/her thoughts in a...
-
Student Support Associate
2 days ago
Mangalore, India UNIABROAD Full timeJob Title: Student Support Associate Location: Bejai, Kapikad. Work timings: 10 am - 6 pm. Monday to Saturday. Job Summary: Responsibilities:* **Requirements**: - Any graduate or postgraduate - Excellent communication skills - Ability to work in a fast-paced environment - Ability to work independently and as part of a team - Basic computer...
-
Customer Service Associate
7 months ago
Mangalore, India VictaMan Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Support Executive
4 days ago
Mangalore, India VictaMan Services Private Limited Full timeUnderstanding the products and services provided by the company. - Preparing company policies and procedures. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. - Resolving customer complaints and queries. - Providing detailed information to customers. **Salary**: ₹11,000.00 - ₹15,000.00...
-
Customer Service Associate
7 months ago
Mangalore, India VictaMan Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Customer Care Associate
7 months ago
Mangalore, India VictaMan Services Private Limited Full timeProvide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...
-
Phramacist/customer Service Associate
7 months ago
Mangalore, India Wellness Forever Medicare Ltd Full time**PHARMACIST(Male/Female)** **D. Pharma / B. Pharma Registered with Karnataka State Pharmacy Council.** **0 - 5+ years’ Fresher/experience in Pharmacy/Medical Stores** **CUSTOMER SERVICE ASSOCIATE (Male/Female)** **PUC/HSC or Graduation** **0 - 5+ years’ experience in Pharma/Retail sector** **Job Location - Manglore(Karnataka)** **Whatsapp your...
-
Phramacist/customer Service Associate
2 weeks ago
Mangalore, India Wellness Forever Medicare Ltd Full time**PHARMACIST(Male/Female)** **D. Pharma / B. Pharma Registered with Karnataka State Pharmacy Council.** **0 - 5+ years’ Fresher/experience in Pharmacy/Medical Stores** **CUSTOMER SERVICE ASSOCIATE (Male/Female)** **PUC/HSC or Graduation** **0 - 5+ years’ experience in Pharma/Retail sector** **Job Location - Manglore(Karnataka)** **Whatsapp your...
-
Customer Service Associate
7 months ago
Mangalore, India Victaman Full timeServe as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone calls **Salary**: ₹15,000.00 - ₹18,000.00 per...
-
Customer Support Executive
3 days ago
Mangalore, India Victaman Pvt Ltd Full timeAs a Customer Care Executive, your primary responsibility is to ensure high-quality customer service and satisfaction. You will serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests through various communication channels. Your goal is to provide exceptional support, resolve issues promptly, and build positive...
-
Customer Service Representative
7 months ago
Mangalore, India Digipay Full timeHi we are looking for Customer support associates for Dubai Location. Immediate joiners. - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid...
-
Associate Technician Field Ops
7 months ago
Mangalore, India SITA Switzerland Sarl Full timeOverview: Associate Technician Field Ops As Associate Technician Field Ops you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the...
-
Customer Support Executive
4 days ago
Mangalore, India Victaman Services Private Limited Full timeHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. **Salary**: ₹11,000.00 - ₹15,000.00...
-
Customer Support and Administrator
7 months ago
Mangalore, India The Capital Constructions Full timeExcellent communication skills, with fluency in English, Tulu and Kannada - Conduct outbound calls to potential clients - Handling calls from customers, answering queries, resolving issues, and maintaining customer satisfaction. - Understand client requirements and tailor the sales pitch to match their needs. - Responsible for handling administrative tasks...
-
Customer Support Executive
2 hours ago
Mangalore, India Zehn Solutions Full timeActively recruiting for the post of Telecallers / Customer Care executivesWork Location : Nagpur ( work from office strictly)Freshers can also apply.Languages : AnyRoles and Responsibilities1. Answering calls and resolving queries about product or company.2. Noticing significant subtleties of every discussion.3. Conveying verbal acknowledgments of offers to...
-
Process Associate
2 months ago
Mangalore, India IGT Solutions Full timeIGT is hiring for the role (Process Associate) - Online Travel Agency process (Walk-In)Spread the word and refer eligible candidates for this opportunity. Details below:The Process Associate for OTA Operations will support the daily activities of an online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction...