Junior Customer Care Associate
5 months ago
**Location**:Lower Parel, Mumbai
**Experience**:0 - 3 years
**CTC**:3 - 4 lac pa.
**Main Job Tasks and Responsibilities**:
- Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company’s policies.
- Communicate with internal & external departments to resolve customer contacts.
- Escalate potential issues to line managers & stakeholders. Maintain knowledge of team processes and procedures.
**Experience**:
- Customer service experience.
- High standard of English writing.
- Strong analytical skills.
- Product knowledge would been beneficial but not essential.
**Freshers are also welcome**
**Key Competencies**:
- Strong communication skills
- Customer centric
- Problem analysis and solving
- Ability to show initiative and be proactive. Strong planning and organisational skills.
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