Customer Support Executive
6 months ago
Designation: CustomerSupport (English, Hindi & Tamil)
Qualification: Computer science Background
RolesandResponsibilities:
- TrainingnewcustomerserviceteammembersUsingcustomerrelationshipmanagementsoftware(CRM)todocumentcustomer interactionsMonitoringaveragecalllengthandoverallteamvolumeListeningtoindividualcallstoensurequalityLeadingperformancereviewsforteammembersCreatinginterventionandimprovementplansforteammembersCreatingreportsforthedirectorofcustomerservices.SuggestingnewprocedurestoimprovecustomerserviceResolvingescalatedcustomerissuesMotivatingcustomerserviceteamtomeetgoalsSQL,JasperKnowledgeinanytoolliketibco,ireports,basicERPknowledge.
Skills: Communication skills,Industry knowledge,Computer skills,Time-management skills Problem-solving skills,Adaptability,Training skills,SQL Knowledge,Experience in Jasper reportdesigning.
Requirements: Freshers to 1years
**Job Types**: Full-time, Fresher
**Salary**: ₹9,098.67 - ₹17,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9442280225
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