Customer Support Executive

6 months ago


Coimbatore, India Butterfly consulting and training Full time

Designation: CustomerSupport (English, Hindi & Tamil)

Qualification: Computer science Background

RolesandResponsibilities:

- TrainingnewcustomerserviceteammembersUsingcustomerrelationshipmanagementsoftware(CRM)todocumentcustomer interactionsMonitoringaveragecalllengthandoverallteamvolumeListeningtoindividualcallstoensurequalityLeadingperformancereviewsforteammembersCreatinginterventionandimprovementplansforteammembersCreatingreportsforthedirectorofcustomerservices.SuggestingnewprocedurestoimprovecustomerserviceResolvingescalatedcustomerissuesMotivatingcustomerserviceteamtomeetgoalsSQL,JasperKnowledgeinanytoolliketibco,ireports,basicERPknowledge.

Skills: Communication skills,Industry knowledge,Computer skills,Time-management skills Problem-solving skills,Adaptability,Training skills,SQL Knowledge,Experience in Jasper reportdesigning.

Requirements: Freshers to 1years

**Job Types**: Full-time, Fresher

**Salary**: ₹9,098.67 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9442280225



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