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Customer Support executive

3 months ago

Coimbatore, India Almighty HRD Consultants Full time

Job Overview


We are seeking a Customer Support Executive to join our team in Coimbatore. As a crucial part of the support team, the candidate will play a pivotal role in ensuring customer satisfaction. This is a full-time position where the successful candidate will utilize exceptional communication and problem-solving skills to manage customer interactions effectively.


Qualifications and Skills

  • Excellent communication skills (Mandatory skill) to effectively convey information and address customer inquiries.
  • Problem-solving abilities (Mandatory skill) allowing quick identification and resolution of customer issues or challenges.
  • Patience (Mandatory skill) in handling diverse customer interactions calmly and constructively even in high-pressure situations.
  • Empathy for understanding and relating to customer emotions and perspectives to provide personalized support.
  • Technical knowledge to help troubleshoot and guide customers courteously through technical problems or issues.
  • Time management skills to prioritize tasks effectively and manage multiple customer inquiries in a timely manner.
  • Adaptability in adjusting to changing customer needs or organizational processes and practices quickly.
  • Conflict resolution skills to manage and de-escalate challenging conversations or disputes with clients professionally.


Roles and Responsibilities

  • Handle customer inquiries via email, phone, or chat, ensuring a high level of satisfaction and adherence to service standards.
  • Identify customer needs and provide comprehensive information or solutions, promoting product and service usage.
  • Collaborate with internal teams to resolve customer issues efficiently and effectively, enhancing overall customer satisfaction.
  • Maintain accurate and detailed records of customer interactions, proactively updating account information as needed.
  • Continuously seek opportunities for process improvement to enhance the effectiveness of customer support.
  • Assist in the onboarding and training of new support team members, sharing insights and best practices.
  • Participate in regular team meetings and training sessions to stay updated on industry developments and company products.
  • Ensure adherence to company policies and security standards while handling customer data and information securely.