Customer Support Executive

7 months ago


Coimbatore, India Sri Pooja Hardwares & Electricals Full time

**Key Responsibilities**:
**Customer Support**:
Ø Answer incoming calls and respond to customer inquiries and concerns promptly and professionally.

Ø Provide information about the hardware shop's products, services, pricing, and promotions.

Ø Assist customers with placing orders, checking product availability, and arranging deliveries or pickups.

**Issue Resolution**:
Ø Identify and resolve customer problems or complaints efficiently.

Ø Collaborate with other departments or personnel, such as the sales team or inventory management, to address customer issues.

**Product Knowledge**:
Ø Maintain a comprehensive understanding of the hardware store's inventory and product offerings.

Ø Offer technical information and guidance on the use of products when required.

**Order Processing**:
Ø Accurately enter and process customer orders using the hardware shop's computer systems.

Ø Verify customer information and order details.

**Communication**:
Ø Communicate effectively with customers and colleagues.

Ø Document customer interactions, issues, and resolutions in the customer database.**Customer Support Executive**

**Salary**: ₹9,128.33 - ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9087533366



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