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Customer Service Executive
6 days ago
About Role
Entity - Tata Communications Payment Solutions Ltd (100% subsidiary of Tata Communications Ltd) ;
Work Experience - 2 + years' experience in managing distribution network in ATM/ Banking/ Financial services Telecom/ FMCG
Education - Graduate with MBA preferred;
Major Activities
Generate leads and build the lndicash franchisee network in the designated area.
Convert the warm leads generated by the call center into lndicash Franchisees.
Engage with major Master Franchisees in the region ft onboard them. Develop exclusive lndicash Master Franchisees in the region
Conduct market research ft perform competition benchmarking to gather data for business intelligence.
Identify new business opportunities and help the marketing team in TPA sales.
Help the marketing team in conducting on ground marketing activities to create the buzz in the market about lndicash Franchisee.
Analyze statistics gathered to determine franchisee sales potential.
Major Activities
Responsible to maintain a positive brand image.
Assist in site acquisition by adhering to internal processes and interfacing with the commissioning team.
meet TATs for Franchisee identification and work with service delivery towards reduction of overall timelines for ATM deployment.
Work as per targets given on Monthly, Quarterly, Yearly basis.
Post sales relationship management
**Requisite Skills**:
Thorough Geographical knowledge, Proficient in local language, Proficient in MS Excel and in handling large datasets
Strong Interpersonal skills, Knowledge of ATM industry is desirable Behavioral, Work in an unstructured environment responding to stringent TATs.
Management of multiple projects simultaneously, Ability to interface with multiple teams to achieve objectives.
**Requisite Skills**:
Behavioral
Work in an unstructured environment responding to stringent TATs; Management of multiple projects simultaneously; Ability to interface with multiple teams to achieve objectives.
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