Customer Service Executive

6 months ago

New Delhi, India Daryaganj Hospitality Pvt Ltd Full time

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DARYAGANJ HOSPITALITY PVT. LTD.

LOCATION: KAILASH COLONY, SOUTH DELHI, DELHI-110048

We're hiring for "CUSTOMER ADVOCACY EXECUTIVE".

We are looking for a qualified Customer Advocacy Executive to manage a database of customer complaints and who will offer excellent customer service. To be successful as a customer advocacy executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

Our Company:
Daryaganj - By the Inventors of Butter Chicken and Dal Makhani, a North Indian Cuisine restaurant, was conceptualized with the principle of celebrating the culinary legacy of Kundan Lal Jaggi and the resilience and innovation of the Punjabi refugees who migrated to Delhi after the partition of India in the year 1947, blending old-world flavours and closely guarded recipes with the most talented and creative team to create a best in class dining experience reminiscent of a bygone era, with due credit to his grandson Raghav Jaggi and Raghav’s childhood friend, restaurateur Amit Bagga. This is a twenty-first-century restaurant where guests from different backgrounds and with distinct interests can come together, be it families, corporate, travellers or ex-pats, looking for an affordable way to dine on exceptional Punjabi food. Daryaganj has retained the legacy by maintaining aesthetics, reassuring that the food quality is high and showcasing that fine dining can be accessible. The restaurant has been carefully conceptualized with great attention to detail that will result in evoking all the five human senses with a seamless blend of the past and the present.

JOB DESCRIPTION:
Resolving customer complaints brought to your attention.
Maintaining Data of complaints with resolutions.
Handle Complaints via Calls and E-mails.
Good Communication.
Knowledge to use of Google Sheets etc.

**REQUIREMENTS**:
A bachelor’s degree in any field.
A minimum of 1 years' experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Computer skills.

**Job Types**: Full-time, Regular / Permanent.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 9355144118

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