Customer Service Executive
7 days ago
Are you passionate about pets and customer service? Do you enjoy creating positive experiences for people? If so, Pet Set Go is looking for a Customer Service Associate to join our growing team
At Pet Set Go, we’re dedicated to delivering exceptional service and quality products to pet parents. As a customer service associate, you will play a key role in assisting our customers with their queries and ensuring they have a smooth and satisfying experience with us.
Responsibilities:
- Assist customers with product inquiries, order updates, and general questions
- Help resolve customer issues in a friendly and professional manner
- Track and follow up on orders, coordinating with the logistics team to ensure on-time deliveries
- Support the team in gathering and analyzing customer feedback to drive improvements
- Collaborate with cross-functional teams to address customer concerns and escalate complex issues as needed
- Contribute to the continuous improvement of CRM processes and procedures, identifying areas for optimization and efficiency
Requirements:
- Excellent communication skills, both written and verbal
- A proactive, problem-solving attitude with attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Customer-centric mindset with a passion for delivering exceptional service
- Currently pursuing or recently completed a degree in Business, Communications, or a related field
- Familiarity with MS Office; knowledge of customer service tools is a plus
- Interest in the pet industry or previous experience is a bonus
What We Offer:
- Hands-on experience with real customer interactions and projects
- A supportive team and a dynamic work environment
- Opportunities to learn and grow within the company
Location: Anand Vihar, Delhi
If you’re ready to gain valuable experience in customer service and work with a dedicated team, apply today and become a part of our journey
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