Grievance Redressal Officer
2 weeks ago
From 7 to 12 year(s) of experience
₹ Not Disclosed by Recruiter
- New Delhi
**Roles and Responsibilities**
**About NHA**:
**National Health Authority (NHA)** is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the role of designing strategy, building technological infrastructure and implementation of “National Digital Health Mission” to create a National Digital Health Eco-system. National Health Authority is the successor of the National Health Agency, which was functioning as a registered society since 23rd May, 2018.NHA is governed by a Governing Board chaired by the Union Minister for Health and Family Welfare.
- **Background about NDHM**:
The
- **National Digital Health Mission (NDHM)** aims to develop interoperable IT platform to integrate all digital health solutions in India.
- It will be UPI equivalent in healthcare. NDHM was announced by the Hon’ble Prime Minister on 15th August 2020. Pilot has been launched.- **NHA Reserves Right to allow / Permit off site working on case to case basis.**
**Job Description:
- **
**Educational Qualifications and Professional Experience:
- **
- B.E./ B Tech/M.Tech/MCA/MBA or equivalent from a recognized University or Institution
- 7+ years of experience and demonstrated experience in e-governance or IT projects
**Key Responsibilities:
- **
- Assist lead and responsible for monitoring grievances and their redressal. Establishing a centralized grievance redressal cell. Defining grievances redressal system with clear and defined time frame for all stakeholders. Building an escalation mechanism to address grievances which are unresolved through available routes
- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Miscellaneous
- Functional Area_Other
- Role Category_Other
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills
- GrievancesIT Projects
Education
- UG:_B.Tech/B.E. in Any Specialization
- PG:_MCA in Computers,MBA/PGDM in Any Specialization,M.Tech in Any Specialization
- Doctorate:_Doctorate Not Required
**Company Profile**:
National Institute for Smart Government (NISG)
- Company Info
- Contact Company:_National Institute for Smart Government (NISG)
- Address:_YSR Bhavan,Financial District, Hyderabad, Hyderabad, Telangana - 500032,India|91-40-9811860070
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