Executive - Customer Relations

5 months ago

Chennai Tamil Nadu, India MOJORecruit 360 Full time

**Objective Of This Role**:

- Client Services is responsible for providing the highest level of quality Client service and ensuring excellent internal and external communication to support the Client’s day-to-day requirements. This includes management of order processing, facilitating material procurement and inventory management, coordination of production scheduling, sourcing of special packaging or solutions, and invoicing. This position requires direct interfaces with Clients, suppliers and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all tasks & responsibilities.

**Tasks & Responsibilities**:
**Primary Responsibilities**
- Act as a liaison between Clients and organization's team to provide first level Client support, coordinating both internally and externally as required
- Build and maintain profitable relationships with key Clients; develop and maintain strong

relationships with internal and external stakeholders to ensure optimal performance
- Liaise with the internal teams such as data generation, production, fulfillment & warehouse to ensure the Client orders are fulfilled as per the agreed SLA
- Create Client specific SLA’s for every Client and record all the key deliverables for further

tracking and delivery
- Ensure all the client documents such as agreements, SOP & SLA, are in place before

commencing the volume production
- Be a part of project implementation along with the project team to set up the Client

production environment
- Help Clients to manage scheme approval formalities from Visa, Master & Rupay etc. in strict accordance with the requirements of security control production and shipment
- Manage the change management system effectively, assign and track for proper

implementation, test and confirm back to Clients
- Act as a first-level Client support for incident reporting and incident management within Client Services
- Ensure the periodical MIS is defined with the respective clients and is published on time and as per the agreed SLA
- Properly and closely monitor the inventory on raw materials (both Client-supplied and procured) to ensure the sufficient materials are always available for the continuous running of production
- Create sales orders in System (SAP) which enables the production jobs and invoicing

subsequently
- Ensure the invoices are done and couriered to the Clients for the services rendered according to the agreed billing period
- Conduct weekly inventory analysis to ensure the non-moving stocks are highlighted to clients and necessary action is taken to liquidate such non-moving stocks

**Secondary Responsibilities**
- Provide second-level support and backup to Client Services team as required
- Assist with training new team members as required
- Support with department efficiency projects as required
- Compliance with all company policies and procedures

**Skills and Attributes**:

- Excellent communication and presentation skills
- Ability to organize, multi-task, prioritize and manage time effectively
- Self-motivated team player with ability to interact in a collaborative manner
- Ability to listen and active problem solving skills
- Ability to work well under pressure, meet deadlines
- Good understanding of Client deliverables and the impact of failure / cost of poor quality

Pay: ₹25,056.39 - ₹50,782.58 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Please suggest your notice period in days?
- Please suggest your current location?

**Experience**:

- total work: 5 years (preferred)
- Customer service: 3 years (preferred)
- SOP creation and documentation: 3 years (preferred)
- Microsoft Office: 3 years (preferred)
- SAP: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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