Customer Relations Executive
3 months ago
Handle patient inquiries and resolve issues.
Provide prompt, efficient, and satisfactory responses to patient inquiries.
One year Experience in telecalling will be added as advantage.
Implement and manage CRM strategies for better patient engagement.
Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
Analyze customer data to identify patterns and insights, and leverage this information to enhance customer relationship management strategies.
Support successful customer retention initiatives, such as customised marketing campaigns and programs.
Monitor customer feedback regularly and identify areas of improvement in our services.
Bachelor’s degree in business administration, marketing, or any other related field.
Excellent communication and interpersonal skills.
An efficient team player with all the requisite leadership skills.
Language known: Tamil, English/Hindi
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Adyar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call center: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
- Tamil (required)
Work Location: In person
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