Customer Relations Executive
2 months ago
**Responsibilities**:
- Build and maintain strong relationships with clients from initial inquiry through to post-service follow-up.
- Effectively communicate Weva’s photography and videography services to clients, matching their needs with our offerings.
- Handle inquiries, provide accurate information about services, and resolve customer concerns efficiently.
- Proactively identify opportunities to upsell and cross-sell services based on client requirements.
- Collaborate with the sales and creative teams to ensure seamless execution of client projects.
- Ensure high levels of client satisfaction and consistently meet or exceed sales targets.
- Maintain detailed records of client interactions, transactions, and feedback to assist with client retention and service improvements.
- Lead customer feedback initiatives to continually refine customer service strategies.
**Requirements**:
- Proven sales experience, preferably in the photography or wedding industry.
- Exceptional communication and interpersonal skills.
- Strong organisational skills and the ability to manage multiple client relationships simultaneously.
- Ability to work in a fast-paced environment and handle customer queries with professionalism.
- Proficiency in CRM tools and customer service software is an added advantage.
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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