CRM: Automobile
1 month ago
We are hiring
Job Designation: CRM: Automobile
Job Location: Nashik
**Salary**: 20,000 - 25,000
Experience: Min 2 - 3 years of experience as customer relations manager preferably in automobile industry.
Education: Bachelor's degree in Marketing, Business Administration, or related field.
Skills required:
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and marketing automation tools.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills.
- Creative thinker with a customer-centric mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and strong organizational skills.
IMMEDIATE JOINERS REQUIRED
FULL TIME
Profile Introduction:
As a CRM Specialist, you will be responsible for managing and optimizing customer interactions and relationships through various channels to enhance customer satisfaction, loyalty, and retention.
Profile Responsibilities:
- **Customer Data Management**:
- Maintain and manage customer databases, ensuring accuracy and completeness of customer information.
- Regularly update customer records and segment data for targeted marketing campaigns.
- Utilize CRM software to effectively organize and track customer interactions and sales activities.
- **Campaign Development and Implementation**:
- Collaborate with marketing and sales teams to develop CRM strategies and campaigns that align with business objectives.
- Design and execute targeted marketing campaigns to engage customers and drive sales.
- Monitor campaign performance and analyze data to identify areas for improvement.
- **Customer Communication**:
- Develop personalized communication strategies to nurture customer relationships and encourage repeat business.
- Respond promptly to customer inquiries and feedback, ensuring a high level of customer satisfaction.
- **Analytics and Reporting**:
- Analyze customer data and metrics to gain insights into customer behavior and preferences.
- Generate reports on key performance indicators (KPIs) such as customer acquisition, retention, and lifetime value.
- Use data-driven insights to optimize CRM strategies and improve overall business performance.
- **Continuous Improvement**:
- Stay updated on industry trends and best practices in CRM and customer experience management.
- Identify opportunities for process improvements and automation to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to implement innovative solutions that drive business growth and customer satisfaction.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9096929239
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