Automobile CRM
3 weeks ago
WE ARE HIRING
Job designation:
- Automobile CRM: Female
Job location:
- Goregaon, Mumbai
**Salary**:
- 20,000- 30,000 per month
**Experience**:
- Total experience:
- 5 years of experience in customer relationship management
- Minimum experience:
- 2 years of experience in customer relationship management or a related field.
Education:
- Bachelor's degree in Business Administration, Marketing, or a related field.
Skillset:
- Good communication skills
- Proficiency with MS Office
- Proficiency in CRM software and tools.
**Only Females**
**IMMEDIATE JOINERS REQUIRED**
**FULL TIME**
**Profile introduction**:
**Responsibilities**:
- **Customer Relationship Management (CRM)**: Utilize CRM tools to manage and maintain customer information, ensuring accurate and up-to-date records.
- **Issue Resolution**: Address customer concerns, inquiries, and issues promptly, working closely with internal departments to provide timely solutions.
- **Sales Support**: Collaborate with the sales team to support lead generation, customer follow-ups, and after-sales services.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement and contribute to the development of customer-centric strategies.
- **Data Analysis**: Analyze CRM data to identify trends, customer preferences, and areas for process improvement.
- **Training**: Provide training to internal teams on CRM best practices and effective customer communication.
**Requirements**:
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and tools.
- Strong problem-solving and conflict resolution abilities.
- Detail-oriented with a focus on delivering high-quality service.
- Ability to work collaboratively in a team-oriented environment.
- Prior experience in the automotive industry is a plus.
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7028272239
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