Operations Academy Training Facilitator

3 weeks ago

Gurgaon, India Citi Full time

**Organization Overview**:
Citibank ICG Operations is a 32,000-person strong organization across 90+ countries in the world. We are focused on delivering operational processes and client touchpoints for the entire ICG product set across Lending, Cash Management & Payments, Markets, Banking & Advisory Services

We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

Our Operations groups are core to the success of the business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

**Job Purpose**

Our Operations Academy training program is specifically curated for our organization, to lay the foundations to excel as Operations personnel, and in our careers. Through this bespoke training program, we are investing in our People and their career development at Citi

The principals and behaviors laid out in terms of Client Centricity, Continuous Improvement, Risk & Control and Collaboration, Impact & Influence are the key themes covered in the training. The curriculum creates an opportunity for our People to meet and network with Global colleagues and share experiences along with learnings and real case studies.

**Training Expectations**:

- Being knowledgeable about key behaviors within Operations, and expectations at each corporate level vs the 4 key themes
- Partnering with the central OA Leads and Sponsors to help deliver first class training across the Operations Organization
- Delivering the expectations of the training objectives to a high standard
- Supporting employee enrolment for training, schedule training sessions and organizing the resources to facilitate training curriculum

**Training Delivery**:

- Connecting with the audience - being able to communicate, explain and illustrate concepts
- Encouraging and supporting an engaging environment for trainees to openly participate
- Communicating to individuals with varying learning styles
- Ability to be flexible, think creatively and adjust training delivery to meet the needs of the learners

**Strategic Training Development**:

- Helping assist with training additional trainers throughout the Organization
- Seeking feedback from cohort, and analyzing results for areas of improvement for the training curriculum
- Monitoring and assessing the effectiveness and success of training curriculum
- Researching and recommending new training techniques, adjusting the curriculum, and updating it to reflect developments within the industry

**People and Culture Agenda**:

- Engaging with and leading our People. Developing effective and diverse teams across a global footprint
- Coaching and mentoring our People. Ensuring effective one to one discussions. Providing direction, feedback, support, and encouragement for career development
- Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

**Qualifications and Skills**:

- BS/BA degree or equivalent work experience preferred
- 8+ years work experience
- Teaching /Coaching / Training/ Communications experience required
- Experience in Tier 1 global financial institutions and Operations knowledge preferred
- Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add impact
- Strong, influential communicator who is articulate and concise
- Self-reliant, good problem solver, results oriented
- Ability to establish and build trust with professionals throughout the Organization
- Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
- **Job Family Group**:
Human Resources
- **Job Family**:
Talent, Development, Learning & Diversity
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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