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Customer Success Executive

4 months ago

Bengaluru, India Plum Benefits Full time

**BENGALURU /**

**CUSTOMER SUCCESS /**

**FULL TIME**

**/ ON-SITE**

**About Plum**

Plum is a modern employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund, we help companies care better for their employees by providing:

- Comprehensive health benefits
- A fully-digital platform experience for HR teams & admins
- Superior support & claims experience.

**Roles and Responsibilities**:

- Help employees and employers use their health insurance and health benefits in the most seamless way possible
- Develop a deep level of understanding and knowledge of the entire product, systems and processes
- Develop and implement processes on support
- Meet response time for queries in support
- Coordinate with insurance partners for resolution/clarifications if needed
- Interact with internal and external teams to ensure quick resolution of customer issues
- Drive 100% customer retention by delivering extraordinary experience

**Experience and Qualifications**:

- Great command of English (both oral and written)
- Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot
- Ideally worked at a startup

**Address -** TOWER-B, 10th Floor, Summit, Brigade Metropolis, Whitefield, Bengaluru, Karnataka 560048