Customer Service Representative

7 months ago


Thane, India HR POWER PAK Full time

Job Title: Customer Service Executive

Job Summary:
Key Responsibilities:

- Provide accurate information about products, services, pricing, and promotions.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Resolve customer complaints and issues in a timely and satisfactory manner, escalating complex problems to the appropriate department or supervisor when necessary.
- Maintain a high level of product knowledge to effectively address customer questions and concerns.
- Process orders, payments, and refunds accurately and efficiently.
- Update customer accounts and records with relevant information and interactions.
- Collaborate with other departments, including sales, marketing, and logistics, to ensure seamless customer experiences.
- Identify opportunities to improve customer service processes and procedures, and provide feedback to management.
- Meet or exceed established performance metrics for customer satisfaction, response times, and resolution rates.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8452950795



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