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Customer Relationship Support

4 weeks ago

T Nagar Chennai Tamil Nadu, India EFIF Diamond Jewellery Full time

We are seeking a committed and adaptable Customer Relations Support to join our team. In this role, you will be responsible for handling customer inquiries, managing social media interactions, and providing a positive customer experience both online and offline. This position offers the opportunity to work across multiple company locations, including our showroom, backend office, factory, and old office, providing a diverse and dynamic work environment.

**Key Responsibilities**:

- **Customer Interaction and Support**:

- Maintain a professional and courteous demeanor in all customer interactions to enhance the overall customer experience and uphold our brand reputation.
- **Social Media Management**:

- Manage social media platforms by responding to customer comments, messages, and online reviews, while actively tracking customer feedback and monitoring trends.
- Collaborate with the marketing team to develop and post engaging content, supporting brand awareness and customer engagement.
- **Flexibility and Adaptability**:

- Demonstrate flexibility in taking on a range of tasks across different company functions, including showroom support, backend office duties, and various cross-departmental projects.
- Show a willingness to learn new skills that can add value across all departments and help meet company needs.
- **Performance-Based Location Shifts**:

- **Multi-Location Assignments**: The role may require you to work at any of our locations, including the showroom, backend office, factory, and old office, based on performance, business needs, and specific project requirements.
- **Commitment to Flexibility**: This role is suited to individuals who are adaptable and willing to support the company across different settings and roles.
- **Training and Development**:

- Participate in comprehensive training sessions to enhance customer service skills, gain product knowledge, and understand company policies.
- Embrace continuous learning opportunities to develop professionally and contribute effectively to the team.

**Qualifications**:

- Strong communication skills, both verbal and written.
- Previous experience in customer service and social media management preferred.
- Ability to adapt quickly to different roles, tasks, and work settings as required.
- Positive attitude, professional demeanor, and eagerness for continuous learning.

**Additional Conditions**:

- **Application Requirement**: If you are comfortable with these flexible arrangements and meet the requirements, we encourage you to apply.

This role offers a unique opportunity for professional growth through active customer engagement, social media management, and experience across varied work environments. Flexibility, adaptability, and a willingness to learn will make you a strong fit for this dynamic and rewarding position.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person