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Customer Support Representative
2 weeks ago
**Who we are looking for?**
We are seeking Customer Support for providing technical assistance to our clients in the GPS/ tracking domain
**Responsibilities**:
- Providing technical software & hardware support to clients
- Providing technical demo of product or new features to client
- Troubleshooting issues related to hardware or software functionalities
- Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures.
- Accurately describe client issues and interpret and design a resolution
- Identify and escalate situations requiring urgent attention
- Make sure the process conformity and SLAs are accomplished
- Project experience with GPS hardware/ technology/SAAS will be given preference
- Experience in GPS installation
- Ability to diagnose and troubleshoot basic technical issues
- Good understanding of computer systems, mobile devices and other tech product
- Ability to provide step-by-step technical help, both written and verbal
- Customer facing experience is a plus
- Comfortable working on rotational shifts
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- SaaS: 1 year (preferred)
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