Customer Chat Support Representative

7 days ago


Delhi, Delhi, India Selections HR Services Private Limited Full time

Job Title:
Customer Chat Support RepresentativeLocation: Airoli, Vikroli, Malad

Job Description:
We are seeking a dedicated and enthusiastic Customer Chat Support Representative to join our dynamic team.

As a Customer Chat Support Representative, you will be responsible for assisting customers with their inquiries and providing exceptional support via chat.


Key Responsibilities:
Respond promptly to customer inquiries via chat in a professional and courteous manner. Provide accurate information regarding products, services, and company policies to customers. Resolve customer complaints and issues efficiently and effectively, striving for first-contact resolution. Identify and escalate priority issues to the appropriate channels when necessary. Maintain thorough and up-to-date knowledge of company products, services, and policies. Meet or exceed individual and team performance goals, including customer satisfaction metrics and response time targets. Collaborate with team members and other departments to ensure seamless customer service delivery.

Requirements:
Excellent written communication skills, with a keen attention to detail. Previous experience in customer service or support, preferably in a chat-based environment. Ability to multitask and prioritize in a fast-paced work environment. Strong problem-solving skills and the ability to think critically under pressure. Proficiency in typing and navigating computer systems and software. A positive attitude and a passion for delivering exceptional customer service. Flexibility to work various shifts, including weekends and holidays, as needed.

Benefits:
Competitive salary commensurate with experience. Comprehensive benefits package, including health insurance and retirement savings plan. Opportunities for career advancement and professional development. A supportive and inclusive work environment with a focus on employee well-being and work-life balance.

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