Technical Support Representative

1 week ago


Delhi, Delhi, India EMAPTA Full time
Job DescriptionEmpower Your Career and Personal Life as a Technical Support Rep in the Internet Service Industry


Our client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider.

Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an experience-driven entity committed to excellence from the ground up.

With a focus on technology over traditional telco approaches, they offer quality service across consumer, business, and wholesale sectors.

At the heart of their ethos is a can-do culture that sparks excitement and innovation, driving the deployment of game-changing solutions tailored to address customer pain points.

Job DescriptionAs a

Technical Support Representative , you will undertake a range of responsibilities to ensure seamless service delivery. Your duties will include performing various service qualification checks using advanced web-based applications.

Additionally, you will troubleshoot internet/voice service issues and possess basic knowledge in telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, VoIP troubleshooting, and support.


Dial Into Your Future:
Career Path in Telecommunication

Employment Type:
Full-timeShift: Day Shift

Work Setup:
Onsite, MakatiSalary: Php 25,000 to Php 28,000

Signal Duties:
Your Role in Keeping Us ConnectedPerform various service qualification checks using advanced web-based applications.


Troubleshoot internet/voice service issues and possess basic knowledge in telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, VoIP troubleshooting, and support.

Communicate with customers through inbound calls, outbound calls, chat, and email channels.


Assist new clients with their internet set-up; make suggestions as an industry expert and give an overall great first impression.

Use the provided knowledge base to research answers to customer inquiries and respond to customers with timely, accurate information.

Document customer needs, questions, interactions, and suggestions for recording call/email notes in the appropriate CRM, tools, or tracking systems.

Comply with telecom regulatory and compliance issues in Australia when providing end-user assistance.

Requirements

Connection Credentials:
What You Need to Succeed

Minimum 1yr BPO TSR experience in an Australian Telecommunications campaign is highly preferred.

Experience in a Broadband or Telecommunications campaign (i.e., US, UK, CA) is also accepted.

Experience in Customer Service campaigns can also be considered.

Experience in live web-chat support or experience is an advantage.

Excellent communication skills, both written and verbal.

Basic knowledge of computer networking such as basic networking theories, concepts, and troubleshooting.

Completed a Bachelor's degree or college undergraduates.

Understanding of email and common email clients, as well as smartphone email configuration.

Ability to multi-task and work on extended hours.

Benefits

Perks on the Line:
Benefits That Keep You Connected

HMO coverage upon regularization

Competitive Package

Prime office location

Day shift schedule

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Upskilling through Emapta Academy

Career growth opportunities

Diverse and supportive work environment

Who are we?

Discover a world of possibilities at

Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development.

We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success,

Emapta

offers a stable foundation for your career.

Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips.

Apply now and create a better future with us.

#EmaptaExperience

RequirementsConnection Credentials:
What You Need to Succeed Minimum 1yr BPO TSR experience in an Australian Telecommunications campaign is highly preferred. Experience in a Broadband or Telecommunications campaign (i.e., US, UK, CA) is also accepted. Experience in Customer Service campaigns can also be considered. Experience in live web-chat support or experience is an advantage. Excellent communication skills, both written and verbal. Basic knowledge of computer networking such as basic networking theories, concepts, and troubleshooting. Completed a Bachelor's degree or college undergraduates. Understanding of email and common email clients, as well as smartphone email configuration. Ability to multi-task and work on extended hours.

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