Technical Support Representative
2 weeks ago
Are you a customer service-oriented professional with a knack for solving technical issues? Join our client as a Technical Support Representative based in Dehli, India and be the first line of support for our clients users, ensuring customer satisfaction and maintaining high standards of service.
YOUR MISSION
Provide first-level support and resolve customer issuesEscalate unresolved queries to the next support levelTrack, route, and redirect problems to appropriate resourcesWalk customers through problem-solving processes and follow up to ensure resolutionMaintain accurate documentation and continually improve help desk procedures and knowledge
YOUR EXPERIENCE & TALENTSBachelor's Degree in Information Technology, Computer Science, or a related fieldProven experience as a Help Desk support or in a similar technical support roleStrong knowledge of Windows operating systems, Microsoft365, Windows 10/11, and Office applicationsExcellent troubleshooting skills with the ability to diagnose and resolve basic technical issuesOutstanding communication skills with a focus on customer service and the ability to explain technical issues to non-technical usersProficiency in English (German appreciated)
BENEFITS OFFERED BY OUR CLIENTContribute to engaging tasks within a global enterpriseEngage in an enticing health programJoin a dynamic and open-minded teamAccess diverse training opportunitiesEnjoy flexible and family-friendly working hoursAvail numerous additional benefits and bonuses
PERFECT MATCH?
We look forward to receiving your applicationQUESTIONS?
Please contact Clara at:
RECOMMENDATIONS?
We'll reward the successful placement of your recommendation with EUR 400
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