Customer Support Representative

1 month ago

Delhi Delhi, India Tattva Educational Training & Research LLP Full time

Job Title: Customer Support Representative
Location: South Delhi, Hauz Khas

Company: Tattva Educational Training and Research LLP

About Us: Tattva Educational Training and Research LLP is a renowned institution dedicated to promoting and preserving the rich tradition of Indian art and Culture. We are committed to nurturing exceptional talents and providing a platform for musicians to showcase their skills. We are currently seeking a dedicated and enthusiastic Customer Support Representative to join our team.

**Job Description**:
Job Responsibilities:

- Assist with inquiries related to course offerings, schedules, registration, billing, and other administrative matters.
- Guide prospective students and parents through the enrollment process, providing information on available programs, instructors, and performance opportunities.
- Coordinate with instructors and administrative staff to address student needs, schedule changes, and other issues as they arise.
- Handle and resolve customer complaints and concerns with empathy and efficiency, ensuring a positive outcome and maintaining customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Assist with marketing efforts by promoting institute events, performances, and special programs to current and prospective students.
- Collaborate with other departments to improve processes, streamline communication, and enhance the overall customer experience.
- Stay up-to-date on institute policies, procedures, and program offerings to provide accurate information to customers.
- Assist with administrative tasks such as filing, data entry, and inventory management as needed.
- Participate in ongoing training and professional development opportunities to enhance job skills and knowledge.

Qualifications and Experience:

- Bachelor's degree in music, education, arts administration, or a related field preferred.
- Previous experience in customer service or a related field, preferably in an educational or arts organization.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Passion for music and the arts, with knowledge of music education programs and terminology preferred.
- Ability to work independently as well as part of a team.

Join us in the journey to keep the soul-stirring melodies of Hindustani music alive and thriving. We look forward to welcoming a passionate Customer Support representative to our team.

Contact Details:
**Benefits**:
Provident Fund

Performance centric reward culture

Working days: Mon
- Sat

Timings: 10 a.m. - 7:00 p.m.

**Salary**: 25k - 35 k

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**

+91 8708647267

Expected Start Date: 25/04/2024

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