Sales and Customer Service

4 months ago


Alwarpet Chennai Tamil Nadu, India straits laundry india pvt ltd Full time

**sales and customer service job Description**

1.We need hard core sale type of person ,who can handle sales and customer service. We need a good getter ,she should be calling Spas ,Gym etc. to get business for our Laundry.

2.Mainly Tele sales marketing customer service Background Handling Customers
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Perform outreach to specified customer segments and territories
- Generate new-customer leads
- Present and upsell company offerings to existing and new customers
- Provide a daily summary of calls and lead status
- Prepare monthly and quarterly sales reports
- **Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas

**Sales duties and responsibilities**
- Generating leads and meeting or exceeding sales goals
- Negotiating contracts and pricing with prospective clients
- Helping customers find items, providing information, and answering queries
- Recommending products and introducing promotions to customers
- **Requirements**:

- Excellent Communication Skills below 35 preferably female graduate Exp 3 years
- Salary 20k to 25k
- work location Alwarpet
- contact no 6385083334

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6385083334



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