IT Support Associate

3 months ago


Kochi Kerala, India Soft Scribe LLC Full time

**The position responsibilities include.**
- Manage the production workflow by allocating assignments and ensuring that they are completed in the timeline specified
- Troubleshoot hardware and software issues, diagnose problems, and escalate as needed
- Install, configure, and maintain computer hardware, software, and peripherals
- Manage user accounts, permissions, and access rights
- Maintain and update documentation of IT systems, procedures, and configurations
- Assist with IT projects and initiatives as needed
- Stay up-to-date with emerging technologies and trends in IT support

**Skills required**:

- Bachelor’s degree in Computer Science, Information Technology, or related field. Graduates in any stream with IT certification courses may also be considered.
- Excellent written and oral communication in English to liaise with client Relations Manager in US
- Excellent troubleshooting skills and attention to detail
- Ability to communicate technical information clearly and effectively to non-technical users

Pay: ₹15,000.00 - ₹25,000.00 per month

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Work Days:

- Monday to Friday
- Weekend availability

**Experience**:

- total work: 2 years (required)

Work Location: In person



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