Customer Service Associate
3 weeks ago
Roles and responsibilities
- 1. Provide an exceptional experience to the customers.
2. Provide technical support to Parents and Teachers.
4. Handle escalation tickets.
5. Schedule, reschedule, and manage student classes.
6. Be a relationship expert and ensure customer retention and satisfaction.
Required skills:
1. Computer/IT background (Not mandatory)
2. Fluent in English communication skills
3. Available to work from the Office.
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- willing to work saturday and sunday
- can you join immediately
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
**Location**:
- HSR Layout, Bengaluru, Karnataka (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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