Customer Support Associate
2 months ago
**Designation** - Customer Support Associate
**CTC** - 3- 3.5 LPA
**Working Days**:
- 6
**Shift**:
- Rotational
**AboutZolo**
ZoloStays stands out as the **leading** provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly **growing**.
**Roles & Responsibilties (Customer Support - Voice Process)**
- Identify customers' needs and wants, clarifying information whenever possible
- Develop customer satisfaction goals
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Inbound & Outbound Call Process
**Qualifications -**
- Bachelor’s degree in any Specialization
- 0-2 years experience
- Calling experience will be preferred
- Excellent knowledge of basic computer skills with 35 WPM
- Conflict resolution/Time Management skill is must
- Strong multi-tasking skills with Creative thinking
- Desire to work in a fast-paced, challenging environment.
- Flexible to work in shifts and ready to support beyond the shift timings as per the requirement.
**Job Types**: Full-time, Permanent
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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