Customer Support Associate

3 months ago


HSR Layout Bengaluru Karnataka, India Sharpsell.ai Full time

**About the Role**:
We are seeking a customer-focused Customer Support Associate to join our dynamic support team at Sharpsell. In this role, you will be the first point of contact for our customers, providing essential support and ensuring their issues are resolved quickly and efficiently. Your primary responsibility will be to handle customer inquiries, troubleshoot basic technical problems, and escalate complex issues to higher-level support when necessary.

**Key Responsibilities**:

- Issue Resolution: Troubleshoot and resolve basic technical issues or guide customers through the necessary steps to solve their problems.
- Escalation Management: Identify and escalate more complex issues to the appropriate support level, ensuring a seamless customer experience.
- Documentation: Accurately document customer interactions, issues, and resolutions in the CRM system to maintain comprehensive support records.
- Feedback Loop: Provide feedback to the product and development teams regarding common customer issues or suggestions for product improvements.
- Knowledge Sharing: Contribute to the internal knowledge base by creating and updating support articles, FAQs, and other customer-facing documentation.
- Quality Assurance: Ensure high standards of customer service by adhering to company policies, procedures, and best practices.
- Continuous Improvement: Participate in ongoing training to stay up-to-date with product knowledge, company updates, and industry best practices.

**Required Skills and Qualifications**:

- Graduate in any discipline.
- 1-2 years of experience in customer support, preferably in a technical or software environment.
- Excellent verbal and written communication skills.
- Comfortable using customer support software, and troubleshooting basic technical issues. Strong attention to detail

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Current Location?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...


  • HSR Layout, Bengaluru, Karnataka, India ZoloStays Full time

    **Designation** - Customer Support Associate **CTC** - 3- 3.5 LPA **Working Days**: - 6 **Shift**: - Rotational **AboutZolo** ZoloStays stands out as the **leading** provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives,...


  • HSR Layout, Bengaluru, Karnataka, India ZoloStays Full time

    **Designation** - Customer Support Associate **CTC** - 3- 3.5 LPA **Working Days**: - 6 **Shift**: - Night **AboutZolo** ZoloStays stands out as the **leading** provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and...


  • HSR Layout, Bengaluru, Karnataka, India Ionage.in Full time

    **About Ionage**:Ionage is at the forefront of accelerating electric vehicle (EV) adoption by offering innovative solutions that mitigate range anxiety, provide intelligent routing, and a universal wallet to give EV owners a frictionless charging experience. We also offer robust APIs and SDKs to enterprises in the EV charging ecosystem or planning to be a...


  • Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...


  • Bengaluru, India Child Support Foundation Full time

    Compnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...


  • HSR Layout, Bengaluru, Karnataka, India RocketPay (Absird Financial Technologies Pvt. Ltd.) Full time

    We are looking for a Customer support associate for our organization. **Job Purpose: - **To Give our customers the best experience and quick resolution. You will be responsible for the professional and timely resolution of our customer’s queries and feedback. **Key role and responsibilities**: Customer service associates support customers by providing...


  • HSR Layout, Bengaluru, Karnataka, India Peopleprosper Technologies Full time

    **JOB DESCRIPTION** We are looking for a Customer Success Executive for our product support team. The role will involve educating and address the issues of existing and new customers. You will get significant exposure that will provide you a suitable career platform. At **Kredily** we are building a technology platform to democratize HR Tech and Fintech...


  • HSR Layout, Bengaluru, Karnataka, India Bhanzu (Exploring Infinites) Full time

    **About Us**: Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math. **Roles and Responsibilities**: 1....


  • Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...


  • HSR Layout, Bengaluru, Karnataka, India Jobs-In360 Pvt Ltd Full time

    Role-Customer Support Location-HSR Layout languages - English+Malayalam+Tamil / English+ Hindi **contact-9364897947** Salary-13000-15000 Experience-Freshers only **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift - Weekend availability **Language**: - English (required) -...


  • HSR Layout, Bengaluru, Karnataka, India Zolostays Property Solutions Full time

    **Customer Support Associate ( Non - Voice )** **Responsibilities** - Update customer information in the database during and after each interaction. - Adhere to company policies and procedures. - Ensure high-quality service delivery and customer satisfaction. **Qualifications** - At least 0 - 2years' of relevant work experience - Excellent phone etiquette...


  • HSR Layout, Bengaluru, Karnataka, India Jobsin360 Full time

    Role-Customer support Salary-upto 15000/- depending on interview performance Qualification : PUC / Graduation Languages - Eng + Any regional language **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹20,000.00 per month **Benefits**: - Leave encashment - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift -...


  • HSR Layout, Bengaluru, Karnataka, India Bhanzu (Exploring Infinites) Full time

    **About Us**: Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math. **Roles and Responsibilities**: 1....


  • Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Job Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...


  • Bengaluru, Karnataka, India TalentBird Recruitment Services Full time

    Role - Customer Support Associate Location - Bengaluru Work days - 6 days **ROLE : Customer Success Associate (Full Time)** **Office Location**:Bengaluru - 2 opening **Working hours**:10 a.m.7 p.m. **Working Days **:6 days working.(Rotational Week off) **Compensation: Between upto 4 LPA** **Mandatory - 1-2 yrs of Experience in Customer...

  • Customer Support

    5 months ago


    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support

    5 months ago


    HSR Layout, Bengaluru, Karnataka, India Valueleaf services India pvt ltd. Full time

    Hi, Greetings from Valueleaf Group of Companies !! We are hiring for a Customer support Executive(voice process) **Location - Bengaluru.** **Experience : 6 Months - 3 Years** **Language preference: - English ,Hindi Mandatory.** **Job Role**: - Building and maintaining profitable relationships with key customers. - Resolving customer complaints...

  • Customer Support

    2 months ago


    HSR Layout, Bengaluru, Karnataka, India Jobs-In360 Pvt Ltd Full time

    Job Role: Customer Support (Fresher) Location: HSR Layout, Bangalore Required: Graduation (Any Stream) **Salary**: ₹15,000 per month + PF Language: Proficiency in Hindi and English Responsibilities: Handle customer queries, provide assistance, ensure customer satisfaction Immediate joining required **Job Types**: Full-time, Permanent, Fresher Pay:...