Sales Support
1 week ago
Duites:
- Determine customer requirements and expectations in order to recommend specific services.
- Will be responsible for renewing support contract for both subscription & perpetual software. Preparing and issuing high volumes of renewal quotes to customers with minimum 90 days before expiration, oversee the contracts until activation while handling customer queries and internal queries.
- Creating renewal quotes and accurately process customer transactions.
- Present pricing and terms in accordance with standard procedures of organisation.
- Ensure high levels of Data-Quality and Data Clean-up through admin processes
- Maximize renewal revenue through correctly identifying, up-selling & cross-selling opportunities within dedicated client base in assigned.
- Identify at-risk renewal clients early in the cycle, define issues inhibiting a successful, timely renewal, and ensure high volumes of customer retention.
- Collaborate across internal LOBs to achieve objectives
- Develop strategies to achieve assigned sales quotas.
- Maintain accurate forecast activities for assigned regions in the CRM on weekly, monthly, and quarterly bases.
- Drive customer-specific campaigns to maintain regular engagements and spread awareness about the ROI of the investment made.
Skill:
- Strong track record of sales with experience in renewals in a quota-carrying environment
- Must be able to follow internal processes and comply with policy
- Must be able to communicate and work with remote teams
- Ability to pick up technology and effectively communicate business value proposition
- Track record of attaining goals in a high-volume transactional business
- Ability to manage multiple tasks and prioritize depending on current business objectives
- Sales mind-set and Hunter attitude
- Ability to effectively negotiate in both challenging and collaborative sales engagements is a must
- Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up
- Ability to build and maintain strong relationships with customers
- Effective use of customer information, sales resources and database to maximize productivity
- Experience in B2B Sales
- Must be motivated, flexible and a self-starter mentality
**Education**:
- Minimum Bachelor s Degree or equivalent combination of education.
- Excellent written and verbal English communications skills are required.
Skill Required: CRM, SAAS, B2B SALES
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