Executive Contact Centre

3 weeks ago


Delhi, India Morpheus Human Consulting Full time

Reference Code:

- 484-07
- Job Title:
**Executive Contact Centre - Logistics/Cargo Industry - Delhi**
- Category:

- Logistics
- Job Description:

- Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and consular services.
- They are also committed to community development and works closely with a number of organisations in the field of education, rehabilitation as well as the promotion of art and culture.
- Job Title: Executive Contact Centre - Logistics/Cargo Industry - Delhi
- Revenue Development Executive’s job entails performing telesales/ reservations function at the station level. The job requires communicating with potential customers through telephone to develop an effective pipeline to succeed new business and to exceed targets. The individual need to build strong relationships with the clients and thereby deliver world class customer service
- Job Responsibility
- To work in a multi-functional environment.
- To be conversant with BFE, rate calculations and be able to do all bookings on BFE.
- To also have knowledge of the various manuals, e.g., SOP, LPM, TACT etc
- Adhere to processes e.g., picking a call within 20 seconds, making calls to customers twice a day, bookings turnaround within 60 minutes etc.
- Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.
- To build strong business relationships with external customers, make at least one day of sales call per quarter.
- Have robust knowledge about the customer: ADP, CP, regular business flows etc.
- Do BSA/CPA monitoring on a regular basis.
- Check for all future business opportunities and also follow up on perennial business from customers.
- To deliver Principal’s products in a professional and efficient manner
- To effectively liaise with internal customers and provide complete business solutions.
- To ensure strict adherence to the safety and security procedures and standards of the Principal.
- To assist in the event of delays and disruptions by proactive communication and interaction
- Create team culture and engender a climate of continuous support.
- Create both team and individual goals that meet the customer needs, whilst initiating personal development.
- Key Skills:

- Key Skills:
- Communications skills
- Telephone and selling skills
- Team player
- Customer focused
- Logical and quick learner
- Ability to work under mínimal supervision within defined guidelines
- PC literate with knowledge of Word/Excel
- Highly propelled with zeal to meet high sales targets

Industry: Logistics/Cargo
- Gender: Open
- Experience: 1 to 5 years
- Job Location: Delhi
- Working Days: 5 days (9:00 to 6:00/9:30 to 6:30)
- Qualification: Graduate
- Notice Period: Immediate to 30 days
- Reporting To: Sales and Revenue Development Manager- About Morpheus Consulting:
- Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
- Location:

- Delhi
- Required Experience:

- 1-3 yrs
- Positions:

- 1



  • Delhi, India CRA GROUP LIMITED Full time

    Job Description2 Months contract with a Local AuthorityJob Summary:·Ideally looking for someone with a contact centre background that can support the managers with day-to-day operations and support with the improvement programme we have underway.·Need someone who can oversee the day to day and embed IT change with the workforce rather than build a new...


  • Delhi, India timesjobs Full time

    JOB DETAILS- Follows up with customer via telephone or email following initial first sales contact and schedule appointments.- Provide information to callers about company services and products.- Manage inquiries and record the requests in given forms, software and web portals(training will be provided for software data entry and web portal data entry).-...


  • Delhi, Delhi, India timesjobs Full time

    JOB DETAILS Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products. Manage inquiries and record the requests in given forms, software and web portals(training will be provided for software data entry and web portal data entry). Manage...


  • Delhi, India MediaTechTemple Full time

    **Required Call Centre Executive With Excellent communication and listening skills with good command over the English ,Tamil,Telugu,Kannada,Malyalam.** Contact Us 917597435543 918094740888 We are looking for a Call Centre Executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound...


  • Delhi, India Vsynergize AI Full time

    Position Title: Business Development Manager - AI Contact CentreJob Description :The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...

  • Centre Head

    4 days ago


    Delhi Division, India Dadu Medical Centre Full time

    Job DescriptionLocation: Rajouri Garden, New DelhiEligibility:1. Must be a graduate with minimum 5-8 years of work experience in the field of Dermatology / Beauty/ Wellness/ Nutrition/ Food Science.2. Must possess good communication and leadership skills.3. Should have an experience of working in groups and managing teams.Roles / Responsibilities:1. The...


  • Delhi, India Vsynergize AI Full time

    Position Title: Business Development Manager - AI Contact CentreJob Description : The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...

  • Centre Administrator

    1 month ago


    Rajouri Garden, Delhi, Delhi, India Amigo Academy PVT LTD Full time

    **Description** We are currently seeking a highly organized and detail-oriented Centre Admin to join our team. As the Centre Admin, you will be responsible for overseeing the day-to-day operations of our centre, ensuring it runs smoothly and efficiently. Your exceptional multitasking abilities and excellent communication skills will be crucial in...


  • delhi, India Exasoft Full time

    We are hiring for one of our IT services and IT Consulting client in Singapore.Roles :Support day-to-day IT operations – production issue resolution.Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.Analyze issue raised by users or reported by monitoring system.Perform impact analysis and...


  • Delhi, India Exasoft Full time

    We are hiring for one of our IT services and IT Consulting client in Singapore.Roles:- Support day-to-day IT operations – production issue resolution.- Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.- Analyze issue raised by users or reported by monitoring system.- Perform impact analysis...

  • Call Centre

    4 weeks ago


    New Delhi, India NISG (National Institute for Smart Government) Full time

    From 5 to 9 year(s) of experience ₹ Not Disclosed by Recruiter - New Delhi **Roles and Responsibilities** **About NHA**: **National Health Authority (NHA)** is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the...


  • Delhi, India Centre for Stone Excellence Full time

    The Centre for Stone Excellence is looking for ideal candidates for Marketing Manager/Marketing Executive/Academic Councellor who will be responsible for creating and executing our marketing strategy. You will have a strong marketing background with excellent communication skills and attention to detail.Responsibilities- For Marketing Manager : Candidates...


  • delhi, India Centre for Stone Excellence Full time

    The Centre for Stone Excellence is looking for ideal candidates for Marketing Manager/Marketing Executive/Academic Councellor who will be responsible for creating and executing our marketing strategy. You will have a strong marketing background with excellent communication skills and attention to detail.ResponsibilitiesFor Marketing Manager : Candidates...

  • Research Fellow

    1 month ago


    Delhi, India Vidhi Centre for Legal Policy Full time

    **About Vidhi**: Vidhi is an independent think-tank doing legal research to make better laws and improve governance for the public good. Vidhi is committed to producing legal research of the highest standard with the aim of informing public debate and contributing to improved governance. Vidhi works with Ministries of the Government of India and State...

  • Contact Center Sr.

    2 weeks ago


    delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / Executive Position : Contact Center Sr. / Executive Gender : Any No. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products. Manage inquiries and record...

  • Contact Center Sr.

    2 weeks ago


    Delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / ExecutivePosition : Contact Center Sr. / ExecutiveGender : AnyNo. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments.Provide information to callers about company services and products.Manage inquiries and record the requests...

  • Call Centre Executive

    4 weeks ago


    New Delhi, India ADN Broadband Full time

    Call Centre Executive will be responsible for handling outbound customer calls to resolve inquiries, complaints, provide information and conduct follow-up calls. They should possess excellent communication skills, patience, and the ability to multitask. Some employers may prefer prior experience in customer service or a related field. Additionally, they...


  • Delhi, India Centre for Stone Excellence Full time

    TheCentre for Stone Excellenceis looking for ideal candidates for Marketing Manager/Marketing Executive/Academic Councellor who will be responsible for creating and executing our marketing strategy. You will have a strong marketing background with excellent communication skills and attention to detail.ResponsibilitiesForMarketing Manager: Candidates who can...


  • New Delhi, India PeopleCert Full time

    PeopleCert is looking for a Contact Centre Executive, who will be responsible for handling Customer/Students related queries through inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience.As a Contact center executive, your tasks will include the following: Providing...

  • Office Executive

    1 month ago


    Delhi, Delhi, India shri sai coaching centre Full time

    We’re seeking a skilled and friendly Front Office Executive ( ONLY FEMALE CANDIDATES ) to join our team at SHRI SAI COACHING CENTRE, DWARKA, SECTOR 10, NEW DELHI. You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming...