Urgent: Avaya Contact Center Support Specialist

3 weeks ago


Delhi, India Exasoft Full time
We are hiring for one of our IT services and IT Consulting client in Singapore.

Roles:

- Support day-to-day IT operations – production issue resolution.- Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.- Analyze issue raised by users or reported by monitoring system.- Perform impact analysis and suggest workaround solution for service recovery.- Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.- Be able to conduct application capacity planning and perform performance tuning.- Be able to participate/conduct regular DR simulation/live DR exercise.- Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA.- Proactively Identify and Identify opportunities for preventive Measure.- Perform Administration & Optimization to achieve of Optimal System Performance.- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards.- Recommend Design and Operational Optimizations.- Respond on time to the queries raised by various business units- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders.- Work with Project/Enhancement Teams to Review, Transition for Run Team.

Requirements:

- Up to 7 years of IT experience & 5+ Years on Contact Centre applications in banking/financial services industry. Knowledge on Avaya Contact Centre solution is preferred.- Good hands-on experience in Contact Centre applications – Interactive Voice Response (IVR), softphone application, SMS Banking.- Proficient in OS: Unix/Linux platform/Windows.- Strong knowledge in DB: MS SQL and Oracle.- Good understanding in App server: IIS, WebLogic/WebSphere, Middleware: WebLogic, CD/SSH.- Programming Language: Java, C++, shell script, Windows scripting

  • delhi, India Exasoft Full time

    We are hiring for one of our IT services and IT Consulting client in Singapore.Roles :Support day-to-day IT operations – production issue resolution.Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.Analyze issue raised by users or reported by monitoring system.Perform impact analysis and...


  • Delhi NCR,Delhi, India DynPro India Pvt Ltd Full time

    We are hiring for Bangalore location for CRM Application development and support .Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform Job Description : Experience expected :- At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions...


  • Delhi NCR/Delhi, India DynPro India Pvt Ltd Full time

    We are hiring for Bangalore location for CRM Application development and support .Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform Job Description : Experience expected :- At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions...

  • Avaya Voice Support

    2 months ago


    Delhi, India Acute Informatics Pvt. Ltd Full time

    Min 1-1.5 yrs. of experience on Avaya voice Platform. - 24 - 7 support - Monitoring and providing break fix services to DHL offices in Chennai. - Configuration of extension and Agent ID. - Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. - Should know how to take trace. - Providing technical support to end user on Avaya...


  • Delhi, India Acute Informatics Pvt. Ltd Full time

    Min 1-1.5 yrs. of experience on Avaya voice Platform. - 24 - 7 support - Monitoring and providing break fix services to DHL offices in Chennai. - Configuration of extension and Agent ID. - Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. - Should know how to take trace. - Providing technical support to end user on Avaya...


  • Delhi, Delhi, India NetConnect Private Limited Full time

    **Type: Work from Office** **Location: Delhi** **Notice Period: Immediate to 30 Days** **Experience: 4 - 5 Years** Qualification required: - BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent - Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform **Roles and Responsibilities**: - L2 Avaya support -...


  • Delhi, Delhi, India NetConnect Private Limited Full time

    **Type: Work from Office** **Location: Delhi** **Notice Period: Immediate to 30 Days** **Experience: 4 - 5 Years** Qualification required: - BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent - Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform **Roles and Responsibilities**: - L2 Avaya support -...


  • Delhi, India Walmart Global Tech Full time

    - Job Title – RESOLUTION SPECIALIST, CONTACT CENTER- Position Level – K- Work Location – Bangalore- 10 months – 3 Years of relevant customer service experience- Shift : Night Shift ( Permanent )Resume shortlisted candidates will be invited for the Face to Face Interview discussion on 1st June 2024 @Bangalore Office.Please share your resumes to * * to...


  • delhi, India Allegis Global Solutions Full time

    We are currently hiring for Voice process roles for one of the Leading MNC Banks in Bangalore .Interview Process· Aptitude & English Communication Skills tests· F2F interviewsAbout ClientOne of the largest global banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from...


  • Delhi, India Allegis Global Solutions Full time

    We are currently hiring forVoiceprocess roles for one of the Leading MNCBanksinBangalore .Interview Process· Aptitude & English Communication Skills tests· F2F interviewsAbout ClientOne of the largest global banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual...

  • Contact Center Sr.

    4 weeks ago


    delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / Executive Position : Contact Center Sr. / Executive Gender : Any No. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products. Manage inquiries and record...

  • Contact Center Sr.

    4 weeks ago


    Delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / ExecutivePosition : Contact Center Sr. / ExecutiveGender : AnyNo. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments.Provide information to callers about company services and products.Manage inquiries and record the requests...

  • Contact Center Sr.

    2 weeks ago


    Delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / ExecutivePosition : Contact Center Sr. / ExecutiveGender : AnyNo. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments.Provide information to callers about company services and products.Manage inquiries and record the requests...

  • Contact Center Sr.

    2 days ago


    delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / Executive Position : Contact Center Sr. / Executive Gender : Any No. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments. Provide information to callers about company services and products. Manage inquiries and record...


  • Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...


  • new delhi, India 24 Hours Group Full time

    This is a remote position. DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or...


  • New Delhi, India 24 Hours Group Full time

    This is a remote position.DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or...


  • New Delhi, India 24 Hours Group Full time

    This is a remote position.DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or...


  • Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionRoles & Responsibilities:• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.• Candidates...


  • new delhi, India 24 Hours Group Full time

    Job Description This is a remote position. DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set...