Associate, Client Support

6 months ago

Gurugram Haryana, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
**The Team**: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. As a member of the Client Services team, you will serve as a product generalist for the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interact with many internal teams, including Sales, Content, Product, and Technical Support.

**The Impact**: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

**What’s in it for you**:
Your communication will further improve as you speak to various client partners.
You will learn how to critically see problems and identify solutions to give the first-class support to our clients.
Sharpen your professional and social skills while interacting with leaders from different industries.
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & Universities located across the globe.
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
We pride ourselves in helping our employees attain their career dreams and reach their potential. We value employee development and provide training that will hone both soft and hard skills as you go along with your career with us.

**Responsibilities**: As a Product Consultant within the Capital IQ Client Services Team Gurgaon, your day-to-day responsibilities will be to:
Deliver the best client experience while providing support and finance-related research.
Be the client’s advocate in getting the best possible solution to their inquiries. We partner with our clients to ensure that their issues are fully resolved, and they are improving our products’ potential.
Be a channel for client feedback. We coordinate with our Content and Product Management team to resolve client inquiries. We also help our content teams develop accuracy by providing real-time client feedback. We echo our clients’ ideas and feedback to our team to make sure that we stay substantial to the market.

**What we’re looking for**:Basic Qualifications**:
Bachelor’s &/or Master’s degree in Marketing, Finance, ACCA Finalist or Affiliate
Excellent English communication skills, both written and verbal
Attention-to-detail and possess strong critical thinking skills
Exhibit interest in learning
Basic knowledge of finance, the financial market, and our company.

**Preferred Qualifications**:
Finance background
Adaptable to rapid change
Provide and accept constructive feedback
Willing to lead projects and stretch assignments

**Work Shift**: This is a Night shift position. You should be flexible to work on any other shift depending on the business need.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, a

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