Helpdesk - L2 Agent

Ensure L2 & L3 support to Business users & user satisfaction by responding proactively to all issues and providing timely resolutionCoordinate internal resources and third parties/vendors for the flawless execution of projectsCreate and maintain project documentation/reportsCo-ordinate with IT Helpdesk team for issue resolution of various applications and...

From 5 to 10 year(s) of experience ₹ Not Disclosed by Recruiter - Goregaon, Mumbai (All Areas) **Skills: - Splunk /Qradar - Configuration ,**Implementation**/**Administration** and Monitor Console & Dashboards and provide response to the reported incidents - Monitor **SIEM** **tool** health and perform rules fine tuning - Perform initial analysis for...

Ensure L2 & L3 support to Business users & user satisfaction by responding proactively to all issues and providing timely resolutionCoordinate internal resources and third parties/vendors for the flawless execution of projectsCreate and maintain project documentation/reportsCo-ordinate with IT Helpdesk team for issue resolution of various applications and...

Ensure L2 & L3 support to Business users & user satisfaction by responding proactively to all issues and providing timely resolution Coordinate internal resources and third parties/vendors for the flawless execution of projects Create and maintain project documentation/reports Co-ordinate with IT Helpdesk team for issue resolution of various applications and...

**Functional Reporting**: JWC IT **Role: Storage Backup Admin L2** **Location**: Jio World Centre **Administrative Reporting**: JWC IT **Role Purpose** The position serves the following purpose 1. Managing Backup and Storage operations for Jio World Centre (All verticals) in coordination with JWC IT. 2. Storage management includes Incident, Problem,...

Openings for BIgfix admin - Good knowledge on IBM/HCL Bigfix tool from patching perspective - Basic knowledge on Scripting and Big fix integration - Good knowledge on SIEM tools like Qualys and its integration with Bigfix - Created Baseline and deployed every day as per scheduled. - BigFix Inventory and Server Golden Copy Asset Inventory compared and prepare...

Responsibilities: Minimum 2 - 3+ years of experience. Break / Fix - L1 and L2 issues. Windows / MAC Support IMAC - Install, Move, Add, Change Hardware / Software issues Ticketing System (ServiceNow) Asset Tracking / Inventory Management Office 365 Strong Communications Skills The Level 2 Team is considered the face of IT and for...

Responsibilities: Minimum 2 - 3+ years of experience. Break / Fix - L1 and L2 issues. Windows / MAC Support IMAC - Install, Move, Add, Change Hardware / Software issues Ticketing System (ServiceNow) Asset Tracking / Inventory Management Office 365 Strong Communications Skills The Level 2 Team is considered the face of IT and for our clients...

Skill: Webchat Experience: 1 to 5 Years Location: Mumbai **Job Description**: - Explain company's features, products, and services - Assist customers with service or feature modifications on account - Respond to any disruption of service issues - Open trouble ticket depending on the nature of the service issue - Analyse, isolate and diagnose technical...

Short Intro and About the Job The Sr Officer – Sales IT at Danone India will be a critical resource to drive digital transformation for the sales organization. He / She will bring and deploy expertise critical to leverage digital initiatives to drive business effectiveness. He / she will be the nodal point for training, testing and deploying all...

Short Intro and About the Job The Sr Officer – Sales IT at Danone India will be a critical resource to drive digital transformation for the sales organization. He / She will bring and deploy expertise critical to leverage digital initiatives to drive business effectiveness. He / she will be the nodal point for training, testing and deploying...

KEY SKILLS AND EXPERIENCE :- Hands on experience in an operations role managing an IT department in a retail environment- Sound knowledge of best practices around service delivery- ITSM/ITIL certification is preferred- Strong analytical & problem-solving skills with ability to translate ideas into practical implementation- Ability to manage stakeholder...

KEY SKILLS AND EXPERIENCE : - Hands on experience in an operations role managing an IT department in a retail environment - Sound knowledge of best practices around service delivery - ITSM/ITIL certification is preferred - Strong analytical & problem-solving skills with ability to translate ideas into practical implementation - Ability to manage stakeholder...

KEY SKILLS AND EXPERIENCE :- Hands on experience in an operations role managing an IT department in a retail environment- Sound knowledge of best practices around service delivery- ITSM/ITIL certification is preferred- Strong analytical & problem-solving skills with ability to translate ideas into practical implementation- Ability to manage stakeholder...

**DEPARTMENT** - **Service**: **Experience**:4+ years** **Location**:Mumbai, Delhi NCR** **No. Of Position**:2 Position** - ** Skill - L2+**: - ** Package: 6 LAC - 8 LAC Per Annum**: - ** NP: Immediate**: **JOB DESCRIPTION**: - ** SCCM clean-up and implement best practices in Infosys infra prod environment**: - ** Design, develop and test Autopilot...

Overall 8-10 years’ experience in network security with at least 5 years in managing VPN solutionsProficiency with management VPNExperience in working with Windows, Linux, Unix environmentsHands-on experience in commissioning and Implementation of VPN solutions and integrating with various management and authentication authorization tools (email, AD, IAM,...

We are hiring for t , Genesys IVR-SFDC Integration using APIs Member profile details Authentication Intelligent Routing CTI for Agent Screen Pop up. Genesys Voice mail to Email Integration for auto ticketing. Customized UI for Wrap up codes integrated with SFDC. Genesys- Fi-Serve Integration using Audio codes SBC & ATA. Phone banking over WAN / SIP Cloud....

We are hiring for t , Genesys IVR-SFDC Integration using APIs Member profile details Authentication Intelligent Routing CTI for Agent Screen Pop up. Genesys Voice mail to Email Integration for auto ticketing. Customized UI for Wrap up codes integrated with SFDC. Genesys- Fi-Serve Integration using Audio codes SBC & ATA. Phone banking over WAN / SIP Cloud....

- Overall 8-10 years’ experience in network security with at least 5 years in managing VPN solutions- Proficiency with management VPN- Experience in working with Windows, Linux, Unix environments- Hands-on experience in commissioning and Implementation of VPN solutions and integrating with various management and authentication authorization tools (email,...

Overall 8-10 years’ experience in network security with at least 5 years in managing VPN solutions Proficiency with management VPN Experience in working with Windows, Linux, Unix environments Hands-on experience in commissioning and Implementation of VPN solutions and integrating with various management and authentication authorization tools (email, AD,...