IT Support Specialist II

2 months ago


Mumbai, India Stefanini Full time

Responsibilities:

Minimum 2 - 3+ years of experience.

Break / Fix - L1 and L2 issues.

Windows / MAC Support

IMAC - Install, Move, Add, Change

Hardware / Software issues

Ticketing System (ServiceNow)

Asset Tracking / Inventory Management

Office 365

Strong Communications Skills

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Provide swift and professional deskside IT support

Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

Collaborate with other support groups across global locations to help troubleshoot client issues

Utilize tools for building, monitoring and troubleshooting client devices



  • Mumbai, India Morningstar Full time

    The Group: The Data, Research & Enterprise Solutions group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service...


  • Mumbai, Maharashtra, India Morningstar Full time

    The Position: Data Specialist, Level II The Department: Data Level II Shift: AU The Group: Morningstar is one of the largest independent sources of fund, equity, credit data and research in the world, and our advocacy for investors' interests is the foundation of our company. We provide independent analysis on individual securities,...


  • Mumbai, India JPMorgan Chase & Co. Full time

    The Workforce Senior Specialist II is a part of the Real-Time Adherence team within Workforce Planning is responsible for the real-time monitoring and day-to-day service levels for multiple lines of business under Consumer & Community Banking.  Job Responsibilities: Entering and reporting schedule and exception activity, providing management with...

  • Quality Specialist II

    3 weeks ago


    Navi Mumbai, India HERE Technologies Full time

    What's the role?As a Quality Specialist II, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (PLARFORM FOUNDATION). You will utilize Risk-Based thinking along with advanced analytical and problem-solving techniques to lead project teams to develop...


  • Mumbai, India PayMate Full time

    Objective :- Responsible to maintain, manage and upgrade production site (SQL and IIS). Resourcefulness is a necessary skill in this role. - You should be able to diagnose and resolve problems in no time. - You should be able to communicate with multiple technical teams and other users. - Technical Documentation is a part of your role. Your goal will be to...


  • Mumbai/Navi Mumbai, Maharashtra, India PayMate Full time

    Objective :- Responsible to maintain, manage and upgrade production site (SQL and IIS). Resourcefulness is a necessary skill in this role. - You should be able to diagnose and resolve problems in no time. - You should be able to communicate with multiple technical teams and other users. - Technical Documentation is a part of your role. Your goal will be to...

  • Quality Specialist II

    4 weeks ago


    Navi Mumbai, India HERE Technologies Full time

    What's the role? As a Quality Specialist II, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (PLARFORM FOUNDATION). You will utilize Risk-Based thinking along with advanced analytical and problem-solving techniques to lead project teams...

  • Quality Specialist II

    4 weeks ago


    navi mumbai, India HERE Technologies Full time

    What's the role? As a Quality Specialist II, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (PLARFORM FOUNDATION). You will utilize Risk-Based thinking along with advanced analytical and problem-solving techniques to lead project...

  • Quality Specialist II

    4 weeks ago


    navi mumbai, India HERE Technologies Full time

    What's the role? As a Quality Specialist II, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (PLARFORM FOUNDATION). You will utilize Risk-Based thinking along with advanced analytical and problem-solving techniques to lead project...

  • Quality Specialist II

    4 weeks ago


    Navi Mumbai, India HERE Technologies Full time

    What's the role? As a Quality Specialist II, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (PLARFORM FOUNDATION). You will utilize Risk-Based thinking along with advanced analytical and problem-solving techniques to lead project teams...

  • Quality Specialist II

    2 weeks ago


    Navi Mumbai, Maharashtra, India HERE Technologies Full time

    What's the role?As a Quality Specialist II, you will be providing expert business analysis on projects and product quality to enable product and process reengineering within Data Engineering and Operations (PLARFORM FOUNDATION). You will utilize Risk-Based thinking along with advanced analytical and problem-solving techniques to lead project teams to develop...

  • Quality Specialist II

    2 weeks ago


    Navi Mumbai, Maharashtra, India HERE Technologies Full time

    Role Overview Join us as a Quality Specialist II where you will play a key role in enhancing project and product quality through advanced business analysis. Your main focus will be on driving product and process improvement within Data Engineering and Operations Team (PLARFORM FOUNDATION). You'll leverage Risk-Based thinking and sophisticated analytical...


  • Mumbai, Maharashtra, India Morningstar Full time

    The Position:Data Specialist, Level IIThe Department:Data Level IIShift:AUThe Group:Morningstar is one of the largest independent sources of fund, equity, credit data and research in the world, and our advocacy for investors' interests is the foundation of our company. We provide independent analysis on individual securities, funds, markets, and portfolios....


  • navi mumbai, India PayMate Full time

    Objective : - Responsible to maintain, manage and upgrade production site (SQL and IIS). Resourcefulness is a necessary skill in this role. - You should be able to diagnose and resolve problems in no time. - You should be able to communicate with multiple technical teams and other users. - Technical Documentation is a part of your role. Your goal will...


  • Mumbai, Maharashtra, India Hyatt Corporation Full time

    Assistant General Manager-II Hyatt Place Hyatt Place Aurangabad Airport IN - MaharashtraFood and BeverageDepartment Head/ManagerFull-timeReq ID: MAH000177Local Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...


  • Mumbai, India Simple Logic IT Private Limited Full time

    We are hiring for an Application Support role with Simple Logic It Pvt Ltd at Malad Location.Experience 2-4 YearsJob Location: Malad & Andheri(Mumbai)Roles & Responsibility:Creating a Job and Scheduler.Should have experience into insert, update, delete,types of joinsShould have experience in SQL Server & PL/SQLDatabase backup and Restore.The Application...

  • Support Specialist

    1 month ago


    Mumbai, India GLG Full time

    Job Summary This role is based at our Mumbai office and requires employees to be in the office 3 days in a week. Position Overview: Project Support Specialist GLG is seeking a highly motivated and enthusiastic individual to join the Project Support team in Mumbai. Project Support Specialists (PSS) are responsible for facilitating interactions between...


  • mumbai, India Stefanini Full time

    Responsibilities: Minimum 2 - 3+ years of experience. Break / Fix - L1 and L2 issues. Windows / MAC Support IMAC - Install, Move, Add, Change Hardware / Software issues Ticketing System (ServiceNow) Asset Tracking / Inventory Management Office 365 Strong Communications Skills The Level 2 Team is considered the face of IT and for...


  • Mumbai, Maharashtra, India Stefanini Full time

    Responsibilities:Minimum years of experience.Break / Fix L1 and L2 issues.Windows / MAC SupportIMAC Install, Move, Add, ChangeHardware / Software issuesTicketing System (ServiceNow)Asset Tracking / Inventory ManagementOffice 365Strong Communications SkillsThe Level 2 Team is considered the face of IT and for our clients the window to the wider technology...


  • Mumbai, India Newfold Digital Full time

    As a System Admin Support Specialist, Senior with Newfold Digital's Retail brands, you are a custodian of our customers’ continued trust in us for their critical application, email and web hosting needs. In this role, you will be the first point of contact with our client base, and be responsible for ensuring the speedy investigation, resolution and...