IT Support Specialist II
2 weeks ago
Responsibilities:
Minimum years of experience.
Break / Fix
- L1 and L2 issues.
- Install, Move, Add, ChangeHardware / Software issuesTicketing System (ServiceNow)Asset Tracking / Inventory ManagementOffice 365Strong Communications SkillsThe Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups.
Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home.
Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUtilize the ticket management system to record, update and resolve tickets from the HelpdeskCollaborate with other support groups across global locations to help troubleshoot client issuesUtilize tools for building, monitoring and troubleshooting client devices
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