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Technical Support Engineer
4 days ago
Objective :
- Responsible to maintain, manage and upgrade production site (SQL and IIS). Resourcefulness is a necessary skill in this role.
- You should be able to diagnose and resolve problems in no time.
- You should be able to communicate with multiple technical teams and other users.
- Technical Documentation is a part of your role. Your goal will be to ensure that our infrastructure runs smoothly and efficiently all the time.
Key Responsibilities :
- Knowledge of Configuration of website in IIS.
- Manage worker processes in IIS
- Configuration of Application pool and associated tasks.
- Knowledge of app to db connectivity.
- Knowledge of SQL 2017 and more.
- Manage the security and disaster recovery aspects of a database.
- Manage and create HA plans (Always On and other HA)
- Maintain data standards, including adherence to the PCI DSS.
- Develop, manage and test back-up and recovery plans
- Consider both back-end organization of data and front-end accessibility for end-users
- Monitor performance and manage parameters to provide fast responses to front-end users
- Carry out capacity planning
- Establish the needs of users and monitor user access and security.
- Communicate regularly with-in team members and update the changes on regular basis.
- Work closely with-in the team members and database/application developers
- Managing and Maintaining proper technical documentation.
- Familiarity with various operating systems and DB supporting the platforms
- Working in shifts as per requirements
Qualification :
- Any Graduate or BSc/Ba in Information Technology, Computer Science or a related discipline.
- Professional certification is preferred
Previous Experience :
- Proven experience as a Database Administrator or similar role.
- Hands on Experience with Microsoft databases 2017 onwards.
- Knowledge of TSQL and data backup/recovery.
- Hands on Experience with IIS 10.0
- Resourcefulness and problem-solving aptitude
Competencies :
Technical & Strategic : You possess good analytical & debugging skills.
Behavioural Competencies :
- Good communication skills and the ability to collaborate effectively with team members
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