Technical Support Engineer

2 days ago

navi mumbai, India Calsoft Labs - An Alten Group Company Full time

Please find the below Job description for Technical Support Engineer.( 1 year bond)

Open position - 50


Shift

Male-rotational shift

Female-Day shift


Location

Gansoli, Navi Mumbai (Reliance corporate IT Park)

Required Personal Skills



  • Good communication skills (Fluent English )
  • Reliable, on-time, personable, and customer-focused
  • Comfortable working in rotational shift and Week days.

Required Technical Skills:



  • Attend calls from customers to understand their technical services related issues.
  • Use script to provide Information to customers regarding the support services.
  • Ask pertinent questions to understand the customer issues.
  • Record the customers issues in ITSM system.
  • Keep records of calls and record useful information
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles Successful deployment



  • Ability to diagnose and resolve basic technical issues
  • Good understanding of computer systems and other tech products
  • Customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Experience providing application support
  • Good Understanding of networking technologies

Education Qualification:-

Graduation is Must (Like:- BCA/BCOM/BSC IT, BA)

Pre-Requisites:-

Own Laptop/Desktop and Broadband Network Connection

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