Technical Support Engineer

3 days ago

Mumbai, India PayMate Full time

Objective :


- Responsible to maintain, manage and upgrade production site (SQL and IIS). Resourcefulness is a necessary skill in this role.


- You should be able to diagnose and resolve problems in no time.


- You should be able to communicate with multiple technical teams and other users.


- Technical Documentation is a part of your role. Your goal will be to ensure that our infrastructure runs smoothly and efficiently all the time.

Key Responsibilities :

- Knowledge of Configuration of website in IIS.

- Manage worker processes in IIS

- Configuration of Application pool and associated tasks.

- Knowledge of app to db connectivity.

- Knowledge of SQL 2017 and more.

- Manage the security and disaster recovery aspects of a database.

- Manage and create HA plans (Always On and other HA)

- Maintain data standards, including adherence to the PCI DSS.

- Develop, manage and test back-up and recovery plans

- Consider both back-end organization of data and front-end accessibility for end-users

- Monitor performance and manage parameters to provide fast responses to front-end users

- Carry out capacity planning

- Establish the needs of users and monitor user access and security.

- Communicate regularly with-in team members and update the changes on regular basis.

- Work closely with-in the team members and database/application developers

- Managing and Maintaining proper technical documentation.

- Familiarity with various operating systems and DB supporting the platforms

- Working in shifts as per requirements

Qualification :

- Any Graduate or BSc/Ba in Information Technology, Computer Science or a related discipline.

- Professional certification is preferred

Previous Experience :

- Proven experience as a Database Administrator or similar role.

- Hands on Experience with Microsoft databases 2017 onwards.

- Knowledge of TSQL and data backup/recovery.

- Hands on Experience with IIS 10.0

- Resourcefulness and problem-solving aptitude

Competencies :

Technical & Strategic : You possess good analytical & debugging skills.

Behavioural Competencies :

- Good communication skills and the ability to collaborate effectively with team members

(ref:hirist.tech)

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