Executive / Sr. Executive – Information Security

3 weeks ago


Navi Mumbai, India IDBI Intech Full time
Ensure L2 & L3 support to Business users & user satisfaction by responding proactively to all issues and providing timely resolutionCoordinate internal resources and third parties/vendors for the flawless execution of projectsCreate and maintain project documentation/reportsCo-ordinate with IT Helpdesk team for issue resolution of various applications and closure of various Tickets as per TATRaising issues reported by users to Vendor and follow up for issue resolution within TATEnsure user satisfaction by responding proactively and providing timely resolutionDocument the learnings in Trouble Shooting ManualAbility to work both independently and as part of teamAbility to learn and understand the application quicklyAnalytical and Troubleshooting skills


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