Customer Support Executive

2 months ago

Chennai, India A1 Marketing Full time

**Responsibilities**:

- Provide fast and effective communications with Partners, Clients and Vendors
- Educate partners and clients on the Marketing Services products and processes
- Keeping track of completed and pending work within our task management platform
- Provide world class customer service for our partners and their clients
- Maintain product knowledge and awareness
- Work with local businesses regularly to improve their online presence
- Conduct onboarding calls with local businesses to gather information and execute the services ordered
- Work with local businesses to assess and implement a digital marketing strategy
- Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
- Create and speak to reports outlining fulfilled services and proof of performance
- Create and publish social media content for many businesses in a variety of verticals
- Coordinate feedback from partners on product suggestions

Skills and Qualifications:

- 1+ years experience in customer service
- Digital marketing experience for local business
- Proficient knowledge of social media (Twitter, Facebook, etc.)
- Excellent written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to work independently as well as collaborate within a team
- Independent decision maker; Can take calculated risks and deal with ambiguity
- Takes initiative to improve processes and try new things
- Ability to work independently with mínimal supervision within a strong team environment
- A technical aptitude and an ability to learn new processes quickly
- Would Be A Plus:_
- Experience in web design, usability and content optimization is an asset
- Proficiency with WordPress and experience with Adobe creative suite (Photoshop, InDesign) is an asset
- Knowledge of the Digital Advertising industry - must be able to speak to campaigns performance and navigate through the platforms
- Experience running Digital Advertising campaigns on platform an asset (Facebook, Google, YouTube, Display network, LinkedIn etc)
- Knowledge of Google Analytics and metrics analysis an asset

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

**Speak with the employer**
+91 6379305925
- Health insurance

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