Customer Support Executive

3 weeks ago

Chennai, India Eazymed Technologies Full time
Job Summary:MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

Job Location: ChennaiKindly note, only Chennai-based candidates will be considered for the roleAbout MrMed:MrMed is India’s largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.For more details click here: Responsibilities:Single point of contact for order tracking, communication with logistics partners and all post sales support to customers on calls as well as chatsResolving pre-dispatch issues of the customers - dispatch delay, product non-availability by coordinating with the Purchase or Logistics departmentsResolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective departmentAnswering phone calls and making follow-up outbound calls to update the customersDeveloping and sustaining solid relationships with customers to encourage repeat purchasesCoordination with all the other departments to ensure customer query resolution at the earliestResolving issues of the customers within the specified TATEscalating issues to team leads and persistent issues directly to senior managementRequirementsRequired Skills/Qualification:Bachelor’s degree in any field (prior part-time or full-time experience is a plus)0 to 3 years of experience in voice/ semi voice process in a non-IT roleExcellent communication skills in English (fluency in Hindi is a plus)Proficiency in computer and internet applications, basic excel skillsAbility to multitask and manage time effectivelyExtremely organized with strong time-management skillsTemperament for handling customers with careCandidate should be comfortable working from office (T. Nagar)

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