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Customer Support Executive

3 months ago

Chennai, Tamil Nadu, India Tazapay Pte Ltd Full time

Job Title - Customer Support Executive role

Location - Delhi

About Tazapay

Tazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of local regulations and requirements. This results in decreased transaction costs, fx transparency and higher auth rates.

They are licensed and backed by leading investors.

What's exciting waiting for You?

This is an amazing opportunity for you to join a fantastic crew before the rocket ship launch. It will be a story you will carry with you through your life and have the unique experience of building something ground up and have the satisfaction of seeing your product being used and paid for by thousands of customers. You will be a part of a growth story be it anywhere - Sales, Software Development, Marketing, HR, Accounting etc.

We believe in a culture of openness, innovation & great memories together.

Are you ready for the ride?

Find what interesting things you could do with us.

About the Customer Support Executive role

Tazapay is looking for an Customer Support Executive who has rich experience in back office operations involving financial transactions, payments, reconciliation and reporting.


Responsibilities
  • Support customer on queries related to failed payments, Fraud, Chargeback and payouts
  • Basic knowledge of API to support customer with Sandbox experience
  • Handling routine support queries and liaising with Ops for speedy processing
  • Identification of query handling tools and implementation of the same for better customer experience
  • Advance excel and Macros knowledge for automation of advices
  • Team management experience
The Ideal Candidate Education
  • Graduation or Masters degree

Experience

  • 2 - 3 years of experience
  • Previous working experience in FinTech / IT / SaaS company would be a plus
  • Knowledge of Cash operations and swift payment
  • Basic understanding of compliance and Client on-boarding
  • Nostro reconciliations
  • Bank reconciliations
  • Knowledge of MS Excel with Macros is must
Abilities and Traits
  • You have a process-oriented mindset and ability to get things done
  • You enjoy working in an in-office environment with strong cross team collaboration and support
  • You enjoy learning about technical products and processes, and are energised by the challenge of solving difficult problems
  • You have good communication skills, both written and verbally
  • You are an organised, self-starter with passion for finding solutions to our user's challenges
  • You are able to prioritise and enjoy working in a quick-moving environment
  • You excel in analytical thinking and problem solving
  • You might have prior experience in business user facing work or project management

Join our team and let's groove together to the rhythm of innovation and opportunity

Your Buddy

Tazapay