Customer Support Executive

3 weeks ago


Chennai, India Workfreaks Full time

**Job Title/ Designation : Customer Executive**

**Department : BPO**

**Min Qualification : Graduation**

**Preferred Notice Period : Immediate Joiners**

**Work Location : Chennai -Kodabakkam**

Minimum Experience **:Freshers Can Apply**

**JOB DESCRIPTION**
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable. Customer Support Executive Responsibilities:

- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- They are responsible for taking ownership on customer complaints and give a call back post resolution.
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check
- Ensure maximized productivity and minimized cost

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai - 600024, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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