Customer Support Executive

2 weeks ago


Chennai, India HFG Entertainments Private Limited Full time

Job description:
We are seeking a Game Support Executive who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador.

Your role:
Resolve player concerns.

Identify player s needs, clarify information, research every issue, and provide solutions and/or alternatives

Give accurate and real-time responses to player inquiries

Keep accurate detailed notes per intake

Offer inputs and player behavior insights based on interactions to Production team

Escalate issues to appropriate teams when necessary

Qualifications:
Freshers or One or more years of experience in customer service is preferred

Knowledge and passion for mobile games is a must

Experience using various Operating Systems and documenting tools

Excellent typing speed, verbal and spoken English skills

Good comprehension and documentation skills

Ability to maintain poise and a professional attitude during periods of high complaint volume

Ability to communicate effectively and professionally with others, from customers to coworkers

**Job Types**: Full-time, Regular / Permanent

**Job Types**: Full-time, Regular / Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus



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