Customer Support Executive

3 weeks ago


Chennai, India Spiceblue Full time

This is a pivotal role to be one of the first employees of an exciting mission-driven DaaS/SaaS-based company. We’re looking for an ambitious executive who will become obsessed with helping nurture our customers and being their champion both internally and externally.

What you will do
- Make customer happiness is your mission - managing all inbound customer communications, customer insights, and testing
- Be the voice of the customer, understand them inside-out.
- Be analytical, to understand and report on customer activity
- Responding to escalated customer support issues.
- Using your skills as a smart communicator, you’ll work with our customers to solve problems and maximize customer satisfaction
- Be our customers ’Hero' helping and educating them
- Nurture and grow relationships with our customers, to ensure they all have the optimal experience.
- Help to grow the Customer Support Team

About you
- You thrive in a mission-driven environment and want a key role in an exciting startup
- You have a minimum of 1 years plus experience working in a customer support role
- You have experience working with customer support platforms and tools
- You have experience managing social channels and conversations online
- You have a high capacity to get things done quickly to an impeccable standard
- You can coordinate, prioritize and manage multiple projects simultaneously
- You enjoy a lot of variety in your daily and weekly objectives
- You have strong organizational, writing, and numerical skills
- You are a confident and persuasive communicator

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Tamil (preferred)
- English (preferred)



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