Lobby Assistant

6 months ago

Pune, India B u Bhandari Auto Pvt Ltd Full time

_**Job description Receptionist /Lobby incharge**_

**Objectives of the job**

To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible from Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.

**Qualification**

**o Basics**:Any Bachelor degree

**o Experience (type of)**:1-2 years experience as front office executive

**o Specialized Knowledge**:Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude

**Job Designation/Field of Work**:
**1**

**Customer contact**
- Representing the Honda dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners
- Promptly greeting and addressing all visitors to the Honda dealership
- Friendly and open approach to visitors in accordance with the Honda identity
- Looking after customers waiting in the showroom
- Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes
- Arranging for staff who are temporarily unavailable to call back
- Ensuring prompt, priority customer care for those with problems or complaints
- Recording and documenting walk-ins and tele-ins in the showroom

**2**

**Sales**
- Introduce sales consultants to all showroom walk-in customers
- Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom
- Provide basic information about Honda, Dealership and Honda products and services over phone to all telephone enquiries.
- Proactively offer refreshments to all walk-in customers
- Record tele-in and walk-in prospects information in showroom log-book and share the same with sales manager daily
- Pass on all tele-in enquires to respective sales consultants with the consent of sales manager
- Assisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants**3**

**Resources management**
- Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended by MB India)
- Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
- Ensure all test drive vehicles are parked in their respective parking bays
- Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist.
- Maintain test drive log book to monitor and control proper usability of test drive vehicles
- Act as one point contact for information related to test drive vehicle availability

**4**

**ShowrooM/Facilities management**
- Ensuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklist
- Promoting a friendly atmosphere in accordance with the Honda corporate design
- Ensuring that the reception is kept clean and tidy including the functionality/availability of the equipment/refreshments and snacks provided in these areas
- Checking and, if required, refilling brochure boxes
- Checking, arranging and, if required, refilling accessory items
- Ensure that the customer parking bays are strictly utilized for customers vehicle parking and ensure that at any given point at least one parking bay is available for customers.

**Salary**: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8806920555

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