Customer Success

3 months ago


Chennai, India Spottabl Full time

**Roles & Responsibilities**
- Be the Single point of contact for your customers post-sales. Training and on-boarding customers.
- Build a relationship with your key accounts and the stakeholders, and ensure customers have the optimal experience with SurveySparrow..
- Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful.
- Conduct quarterly business reviews with your customers.

Initiate regular meetings with your customers.
- Showcase newly released features and maximize the usage of relevant features.
- Share the product roadmap with the customer when needed and help the product team with early feedback.
- Collect customer requirements/feedback and bring that back to the product and engineering team.
- Monitor user/account health score
- Identify upsell opportunities and ensure renewals.

Control churn.
- **Skills Required**:

- 1-3 years of experience in SaaS or software product company in a customer-facing role.
- Active listening skills and Effective communication.
- Excellent verbal and written communication skills.
- Strong empathy for customers and passion for growth.
- Result-oriented and has great attention to details.

**Salary**: ₹600,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9984176364



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