Customer Success
3 months ago
**Roles & Responsibilities**
- Be the Single point of contact for your customers post-sales. Training and on-boarding customers.
- Build a relationship with your key accounts and the stakeholders, and ensure customers have the optimal experience with SurveySparrow..
- Work closely with sales teams and sales leaders to assist in winning business and ensuring that clients are successful.
- Conduct quarterly business reviews with your customers.
Initiate regular meetings with your customers.
- Showcase newly released features and maximize the usage of relevant features.
- Share the product roadmap with the customer when needed and help the product team with early feedback.
- Collect customer requirements/feedback and bring that back to the product and engineering team.
- Monitor user/account health score
- Identify upsell opportunities and ensure renewals.
Control churn.
- **Skills Required**:
- 1-3 years of experience in SaaS or software product company in a customer-facing role.
- Active listening skills and Effective communication.
- Excellent verbal and written communication skills.
- Strong empathy for customers and passion for growth.
- Result-oriented and has great attention to details.
**Salary**: ₹600,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9984176364
-
Customer Success Specialist
1 week ago
Chennai, India Mitsogo Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees...
-
Customer Success Specialist
2 weeks ago
Chennai, India Mitsogo Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
-
Customer Success Associate
3 weeks ago
Chennai, India ensuredit Full timeThe Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SAAS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of contact...
-
Customer Success Associate
4 weeks ago
Chennai, India ensuredit Full timeThe Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SAAS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of contact...
-
Customer Success Associate
4 weeks ago
Chennai, India ensuredit Full timeThe Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SAAS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of contact...
-
Customer Success Associate
3 weeks ago
Chennai, India ensuredit Full timeThe Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SAAS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of contact...
-
Customer Success Executive
3 months ago
Chennai, India HappyJobs Full time**Job Information**: Job Function **Customer Service** *** Work Experience **3-5 years** *** Industry **Logistics** *** City **Chennai** *** Province **Tamil Nadu** *** Country **India** *** Postal Code **600125** *** - We are recruiting - **Customer Success Executive** **(Female**) for a thermal solutions company. Job Location -...
-
Customer Success Manager
7 days ago
Chennai, India Camu Full timeCustomer Success Manager Exp - 5 to 10 yearsLocation-Chennai, PallikaranaiWok from officeHindi speaking is a major advantageCTC - 8 to 11 LPACompany DescriptionCamu, a product from Octoze Technologies, is an enterprise-scale campus management solution based in Chennai, India. Developed on the latest open-source technologies for both web and mobile platforms,...
-
Customer Success Manager
1 week ago
Chennai, India Camu Full timeCustomer Success Manager Exp - 5 to 10 yearsLocation-Chennai, PallikaranaiWok from officeHindi speaking is a major advantageCTC - 8 to 11 LPACompany DescriptionCamu, a product from Octoze Technologies, is an enterprise-scale campus management solution based in Chennai, India. Developed on the latest open-source technologies for both web and mobile platforms,...
-
Customer Success Manager
7 days ago
Chennai, India Camu Full timeCustomer Success Manager Exp - 5 to 10 years Location-Chennai, Pallikaranai Wok from office Hindi speaking is a major advantage CTC - 8 to 11 LPA Company Description Camu, a product from Octoze Technologies, is an enterprise-scale campus management solution based in Chennai, India. Developed on the latest open-source technologies for both web and...
-
Customer Success Executive
3 months ago
Chennai, India Zoho Full timeManageEngine is looking for a relationship-focused individual who wants to build a career in Customer Success. In this role, you will manage customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude. Additionally, you will build new customer relationships by reaching out to potential customers,...
-
Customer Success Executive
3 months ago
Chennai, India Spiceblue Full timeAbout All Time Design: Join All Time Design, a leading subscription-based design firm, on our mission to revolutionize the design industry. We are dedicated to providing unlimited, top-quality designs and are gearing up to become a multi-million dollar enterprise. Be a part of our exciting growth journey! **Job Description**: We are on the lookout for a...
-
Specialist - Customer Success
1 day ago
Chennai, India Freshworks Full timeJob DescriptionProfessionally manage relationships with a portfolio of assigned accountsBuild executive relationships within the customers organizationMake sure you exceed customer retention goals and ensure consistently high retention ratesBuild and maintain strong, trusted working relationships with key decision-makers and power users starting from...
-
Customer Success Executive
7 days ago
Chennai, India ZeroNorth Full timeAt ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.Our core mission of making global trade greener drives everything we do. Your contributions will play a...
-
Customer Success Manager
7 days ago
Chennai, India YourTribe Full timeJob Description We are looking for Customer Success professionals to join our world-class customer engagement team! Roles and Responsibilities Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite. Cultivate strong...
-
Customer Success Manager
2 weeks ago
Chennai, India YourTribe Full timeJob DescriptionWe are looking for Customer Success professionals to join our world-class customer engagement team!Roles and ResponsibilitiesDevelop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.Cultivate strong relationships with key...
-
Customer Success Manager
1 week ago
Chennai, India YourTribe Full timeJob Description We are looking for Customer Success professionals to join our world-class customer engagement team! Roles and Responsibilities Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite. Cultivate strong relationships...
-
Customer Success Manager
2 weeks ago
Chennai, India YourTribe Full timeJob DescriptionWe are looking for Customer Success professionals to join our world-class customer engagement team!Roles and ResponsibilitiesDevelop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.Cultivate strong relationships with key...
-
Customer Success Executive
7 days ago
Chennai, India ZeroNorth Full timeAt ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will...
-
Customer Success Specialist
2 months ago
Chennai, Tamil Nadu, India timesjobs Full timePosition: Customer Success Specialist - USEmployment Type: Full-timeFunction: Customer Success(CXG)Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the...