Customer Success Specialist
4 months ago
About Mitsogo | Hexnode
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.
Responsibilities:
- Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.
- Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.
- Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.
- Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.
- Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.
- Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.
- Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.
Requirements:
- Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.
- Willing to work in US shift
- Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.
- Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.
- Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.
- Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus
-
Customer Success Specialist
4 weeks ago
Chennai, India Roanuz Full timeJob Summary:We are looking for a passionate and dedicated Customer Success Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring they have an exceptional experience with our products and services. Your goal will be to foster strong relationships, drive customer satisfaction, and promote product...
-
Customer Success Specialist
4 weeks ago
Chennai, India Roanuz Full timeJob Summary: We are looking for a passionate and dedicated Customer Success Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring they have an exceptional experience with our products and services. Your goal will be to foster strong relationships, drive customer satisfaction, and promote product...
-
Customer Success Specialist
4 weeks ago
Chennai, India Roanuz Full timeJob Summary: We are looking for a passionate and dedicated Customer Success Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring they have an exceptional experience with our products and services. Your goal will be to foster strong relationships, drive customer satisfaction, and promote product...
-
Customer Success Specialist
4 weeks ago
Chennai, India Roanuz Full timeJob Summary: We are looking for a passionate and dedicated Customer Success Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring they have an exceptional experience with our products and services. Your goal will be to foster strong relationships, drive customer satisfaction, and promote product...
-
Customer success associate
1 week ago
Chennai, India SuperOps Full timeAbout Super Ops Super Ops is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...
-
Klenty | Customer Success Specialist
5 days ago
Chennai, India Klenty Full timeCustomer Success SpecialistLocation: ChennaiCompany: KlentyKlenty is a leading sales engagement platform that empowers sales teams to streamline their outreach and create meaningful connections with prospects. As a fast-growing SaaS company, we proudly serve customers across the US, Europe, and AMEA regions .We are looking for an enthusiastic and...
-
Customer success associate
2 weeks ago
Chennai, India SuperOps Full timeAbout Super OpsSuper Ops is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...
-
Customer Success Associate
2 weeks ago
Chennai, India SuperOps Full timeAbout SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...
-
Customer Success Associate
2 weeks ago
Chennai, India SuperOps Full timeAbout SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...
-
Customer Success Associate
2 weeks ago
Chennai, India SuperOps Full timeAbout SuperOpsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and maintaining...
-
Customer Success Associate
2 weeks ago
Chennai, India SuperOps Full timeAbout SuperOps SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...
-
Customer Success Associate
2 weeks ago
Chennai, India SuperOps Full timeAbout SuperOps SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and experienced Customer Success Specialist to join our growing team. The successful candidate will be responsible for building and...
-
Customer Success Specialist
6 days ago
Greater Chennai Area, India Klenty Full timeCustomer Success Specialist Location: ChennaiCompany: KlentyKlenty is a leading sales engagement platform that empowers sales teams to streamline their outreach and create meaningful connections with prospects. As a fast-growing SaaS company, we proudly serve customers across the US, Europe, and AMEA regions.We are looking for an enthusiastic and...
-
Customer Success Specialist
6 days ago
Greater Chennai Area, India Klenty Full timeCustomer Success Specialist Location: Chennai Company: Klenty Klenty is a leading sales engagement platform that empowers sales teams to streamline their outreach and create meaningful connections with prospects. As a fast-growing SaaS company, we proudly serve customers across the US, Europe, and AMEA regions . We are looking for an enthusiastic and...
-
Customer Success Specialist
6 days ago
Chennai Metropolitan Area, India Klenty Full timeCustomer Success Specialist Location: ChennaiCompany: KlentyKlenty is a leading sales engagement platform that empowers sales teams to streamline their outreach and create meaningful connections with prospects. As a fast-growing SaaS company, we proudly serve customers across the US, Europe, and AMEA regions.We are looking for an enthusiastic and...
-
Klenty | Customer Success Specialist
6 days ago
chennai, India Klenty Full timeCustomer Success Specialist Location: ChennaiCompany: KlentyKlenty is a leading sales engagement platform that empowers sales teams to streamline their outreach and create meaningful connections with prospects. As a fast-growing SaaS company, we proudly serve customers across the US, Europe, and AMEA regions.We are looking for an enthusiastic and...
-
Customer Success Specialist
3 weeks ago
Chennai, India Mitsogo Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our...
-
Customer success specialist
3 weeks ago
Chennai, India Mitsogo Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our...
-
Customer Success Specialist
4 months ago
Chennai, India Mitsogo Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
-
Customer Success Specialist
3 months ago
chennai, India Mitsogo Full timeAbout Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...
